Windows 10: Why Windows Hello Finger print and pin is not working on many laptops?

We have many laptops of Dell and Lenovo with windows 10 and 11, on many of them windows fingerprint and pin is not working. If a user try to setup pin and fingerprint again, it automatically removed. Anyone in the community is facing this issue and what should be the possible fix for it?

:)

 

FingerPrint - Without Windows Hello PIN

Hi Xinete,

Thanks for posting your query on Microsoft Community.

As per your query, I like to inform you that; we cannot set the finger print Logon without setting the Windows hello pin. Windows hello pin will work as an alternative option to login to your computer through finger print Logon. Windows hello
pin will help you to login to your computer if you are unable to login to your computer through finger print authentication.

I suggest you to follow the below steps to enable finger print logon.

• 
  Press Windows key + r and type
  gpedit.msc and hit Enter.
  
• 
  Select Administrative Templates under
  Computer Configuration.
  
• 
  Select Windows Components.
  
• 
  Select Biometrics.
  

In Biometrics > consider that for a home system, you might enable the following:

1) Allow the use of biometrics

2) Allow users to log on using biometrics



For information, refer to the below link:

http://windows.microsoft.com/en-in/windows-10/getstarted-what-is-hello

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Finger print , pin and boot system not working

Hello , I just set up my finger print and set a pin on my computer in windows hello , I shut down my computer and when I want to start it back I can’t sign in to windows and it gave me error messages. And the I (I forgot my pin) is also not working , my finger print is also not working what can should I do ?

 

Finger print enrollments with Win hello feature in Win 10

Hi ,

I will brief my Issue / Questions here :

While enrolling finger prints to win hello , the maximum number of enrollments will take upto 10 fingers

But the 10 finger prints which we have enrolled doesn't listed like finger print 1,2,3,4,5, etc...

and also while removing the enrollments , all enrollments are removed with one click.

So please suggest me is this expected???

Regards

santhosh