Windows 10: Why won't my device recognize my Bluetooth headphones?

My windows 11 laptop won't detect my Bluetooth Sony WH-CH720N headphones.The headphones are on pairing modeThey connect to my phone so i know they workI updated my driverswhen that didn't work i re-installed themI factory reset my headphonesI restarted both devices multiple timesI went to the 'More Bluetooth Settings' tab and restored defaults i found this advice on a Microsoft community questionI also did a troubleshoot with the 'Get Help' thing.Are there any drivers that i am missing? I'll put a screenshot belowCan someone Please help me?thanks a lot!

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bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth Headphones not Recognized as Audio Device.

Hi, my name is Kelly, and I'm an independent consultant and I'm here to help.

If your ATH-ANC700BT headphones are not being recognized as an audio device on your Windows 11 PC, there are several steps you can take to try to resolve the issue:

Restart your PC and headphones: Sometimes, simply restarting your devices can resolve connectivity issues. Turn off your headphones and PC, then turn them back on and try pairing them again.

Update your Bluetooth drivers: Make sure that your Bluetooth drivers are up-to-date. Check the manufacturer's website for the latest driver updates and install them if available.

Remove and re-add your headphones: Remove your headphones from the list of Bluetooth devices on your PC and then re-add them. This can sometimes resolve connectivity issues.

Disable and re-enable Bluetooth: Try disabling and re-enabling Bluetooth on your PC. You can do this through the Windows Settings app by navigating to Devices > Bluetooth & other devices.

Check audio settings: Make sure that your headphones are selected as the default audio device in the Sound settings. You can access the Sound settings by right-clicking the volume icon in the taskbar and selecting "Sounds".

Roll back the Windows update: If the issue started after a recent Windows update, try rolling back the update to see if that resolves the issue. You can do this through the Windows Settings app by navigating to Update & Security > Windows Update > Advanced options > View your update history > Uninstall updates.

If none of these steps work, you may want to try contacting the manufacturer of your headphones or Microsoft support for additional assistance. It's also possible that the issue could be related to a hardware problem with your PC's Bluetooth adapter.

 

Bluetooth headphones are connected, however not recognised as an audio device.

Hello there, this is Suganya. I'm an Independent Advisor and user like you. I'm happy to help you.

I'm sorry to know that you're experiencing an issue with your Bluetooth headphone which is not recognized as a playback device on your computer.

Please try the below steps and check the Bluetooth headphone is listing or not.

Right click the sound icon on the computer-> Click sound > Select playback from the pop-up-> Now right click and enable the show disabled device and disconnected device option. Now check the Bluetooth headphone is listed or not.

I hope this helps you to resolve the issue. Please let me know if you need further assistance. Thank you!

Regards

Suganya