Windows 10: Why wont my microsoft rewards points redeem?

I have tried redeeming my Microsoft reward points and when asked to link a number to my account it said that there is a problem with my account or the purchase. I then removed the phone number and tried another and still came up with the same error message when trying to redeem. I then have tried to add my original phone number to my account but now it now wont even let me add one! I have contacted customers services and have not got a response. How do I resolve this?

:)

 

Reward points

I redeemed my Microsoft rewards and all the points went missing how can i retrived my points?

 

Help redeeming points

Hi Shipti, I'm Erfan and I'll be happy to help!

There can be several reasons why you're having issue with redeeming your Microsoft reward points.

You might have entered the wrong code: Ensure that the code sent to your phone number matches the code you are entering. If you have had too many unsuccessful attempts at completing phone verification, you must wait 48 hours before attempting again.

The phone number provided may have already been used on multiple Microsoft Rewards accounts: There is a limitation on the number of accounts (maximum of 6 accounts per household) that can be associated with one phone number. Please provide a different phone number to be able to redeem your Microsoft Rewards points.

You may have attempted to redeem Microsoft Rewards Points with a VoIP phone number: You'll need a mobile phone or land line number to redeem Microsoft Rewards points. Voice over IP (VoIP) numbers are not permitted. This requirement is outlined in the Microsoft Services Agreement. In order to redeem your points, you will need to provide a working non-VoIP phone number.

If you received an error message stating you are currently traveling: Microsoft Rewards points must be redeemed in the same region as your Microsoft account and cannot be redeemed while traveling in another market/region. Please wait until you return to your home country/region to continue to use Microsoft Rewards.

I hope this helps

Please do let me know if you needed any further assistance.

 

Having an issue with redeeming my Rewards points

I have enough points to redeem a $5 Xbox gift card, so I go to my rewards dashboard:

https://account.microsoft.com/rewards/redeem/checkout/verify

And I receive an error stating: Sorry, something went wrong. We're not sure what happened, but refreshing the page may help, or trying again in a little while.

I first received this error on 2/13/19.