Windows 10: Why wont my Windows let me use Adobe pro?

So, I got a new HP Pavilion x360 laptop. I had Adode Pro on my old computer, that was a Lenova Yoga. I uninstalled Adobe and installed it on the new one. It wont log into Pro. It seems like it doesn't want to disconnect from the old one. Even when I REinstalled it one the OLD one it came up with pro just fine! I need suggestions on what to do!!

:)

 

Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.

 

I have installed Adobe Acrobat Pro XI on my computer, but when I try to use it, I get a message that it can't find it

Hi Peter,

Thank you for being a part of Windows 10.

I would like to know on which location does the Adobe Acrobat Pro XI application appear.

If you have not checked the installed Adobe Acrobat Pro XI application in the Programs and Features then, I suggest you to uninstall and reinstall the Adobe Acrobat Pro XI application in compatibility mode.

Follow the below steps to uninstall the Adobe Acrobat Pro XI application:

• Right click on Start button and click on Control Panel.
• Click on Programs and Features.
• Find the Adobe Acrobat Pro XI application from the list.
• Right click on it and select Uninstall.

Follow the below steps to install the Adobe Acrobat Pro XI application in compatibility mode:

1. Right click on the setup file and select Properties.

2. Select Compatibility tab.

3. Check Run this program in Compatibility mode.

4. Let it application and then check the functionality.

If the issue still persists then, I would recommend you to contact the Adobe support for further assistance with this issue.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

Change default program from Adobe Acrobat Reader DC to Adobe Acrobat 9 Pro

Hi Sharon,

Regarding your concern, we suggest that you do the steps below:

• Right click the thumbnail of the PDF file.
• Select and click Properties.
• Click the General tab and in the dialog box, click Change...
• Choose the Adobe Acrobat 9 Pro, and then click OK.
• Once you're back to the General tab, click OK
  or Apply.

This should help in getting your query resolved.

Let us know how it goes.