Windows 10: why wont photos read .jpg? not showing pictures

using win11 - when I put photos in the photos app, when going back to open them, here's what I get: "looks like we dont support this format"......the pic is a .jpg, so how do I get it to read or change, these pics are priceless!

:)

 

Photos app not reading photos

Yes...

 

Why do my photos show up in the microsoft app but not in my pictures folder?

Hi Cindy,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in photo app settings.



To assist you better, please provided us the information below:

• When you say that "microsoft app", are you referring to photos app?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check the source file for photos app and also copy the picture from external device.



Step 1: I recommend you check the source file settings in the photos app settings and check if it helps.

1. Click on Search bar.

2. Then type "Photos" without the quotes in the search bar and click on it.

3. Click on Settings on the bottom left corner of the Photos app.

4. Then check if under Sources, pictures directory is present or not.



Step 2: I suggest you to directly copy and paste the picture from the external device into the computer.

Please get back to us with an update on issue displaying pictures imported in the photos app into picture folder, we will be happy to help.



Thank you.

 

Photos app not reading photos






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In general, I’m gonna narrow it down, does your photos app see the photos in any folder in app data, yes I’ll see the folder apart of folders list but the pictures inside will not show In the collection. And again I say opening them will work it’s with it he app adding them to the collection. Check my previous post with attachments.