Windows 10: why wont windows hello face recognition work with my camera?

i recently got a Lenovo ThinkPad that HAS a camera and a fingerprint sensor. The fingerprint works fine but when i try to set up face ID, it displays the message "we couldn't find a camera compatible with windows hello face". Im not mad or anything, just confused. I have a camera but i still cant set it up.

:)

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

Windows "hello" face recognition stopped working

Original title: Windows hello camera startup

Widows face recognition "hello" stopped defaulting to the rear facing camera making the face recognition startup useless. I have the surface book and this phenomenon started only in the last few days. Previously it started with the rear facing camera and
was fine

 

Windows 10 face recognition

Hello,

I am trying to fix the face recognition of my windows 10 laptop. It uses to work fine but stop working around June of this year. I have been using fingerprint or PIN since then. I think Windows Hello is fine since I can use my fingerprint.
I have tried many times to reload the driver for my IR camera with no change. I have tried to downgrade the driver same result not working. I have removed the IR camera from device manager and get it reinstall same result.

I went to parameter and my signin option and removed the face recognition that was configured. Now when I tried to configure it I can’t, I get an error that it can’t activate the camera and to make sure it is working fine.

I found in another forum that for windows 10 Hello Face recognition to work you need 2 services running: Infrared monitor service and Connected user experiences and telemetry service. I have the second service running but not the Infrared monitor service. According to my research it uses irmon.dll. I can't find that dll on my laptop.

Questions:
Do these 2 services are really needed to run face recognition?
If yes how can I restore the irmon.dll?

This is my current version of windows 10:
Édition Windows 10 Professionnel
Version 20H2
Date d’installation 2021-01-09
Version du système d’exploitation 19042.1348

Sorry for the French wording
Thank you for your help,
Luc