Windows 10: Wi-Fi card issue

Hi I have an Asus Tuf Gaming laptop with windows 11 and all updates installed. My problem is my wi-fi card keeps disabling intermittently even after uninstalling and re-installing the drivers. Any help pls?

:)

 

Issue with MediaTek Wi-Fi 6 MT7921 Wireless LAN Card on Asus TUF F15 FX506HM

Hello everyone,

I'm facing a persistent issue with my MediaTek Wi-Fi 6 MT7921 Wireless LAN Card on my Asus TUF F15 FX506HM laptop, and I'm seeking assistance to resolve it. After starting my PC, the Wi-Fi card works for a few minutes, but then it suddenly stops functioning. The Wi-Fi logo disappears from the control center, and the card vanishes from the device manager. To get it working again, I have to restart my PC every time.

Upon inspecting the Event Viewer, I noticed two errors related to the Wi-Fi card each time it malfunctions:

1. An error from "mtkwlex" with Event ID 5002.
   
2. An error from NDIS with Event ID 10317.
   

I've already attempted several troubleshooting steps, including:

• BIOS reset
  
• Installing the latest drivers for the Wi-Fi and Bluetooth
  
• Installing the latest drivers for the laptop model's Wi-Fi and Bluetooth
  
• Reinstalling the Wi-Fi card
  
• Removing power-saving settings
  

I've also contacted Asus support, and they suggested a BIOS reset and updating drivers, both of which I've already tried. I plan to reach out to them again, but I wanted to seek the community's advice as well.

If anyone has experienced a similar issue or has suggestions on how to resolve this problem, your assistance would be greatly appreciated. Thank you in advance for your help.

Best regards,

Beltium

 

Wi-Fi issue: Limited connectivity

Hi Scot,



Thank you for writing to Microsoft Community forum.



I suggest you to run the in-built troubleshooter for Internet connections.

• Open 'Settings' and click on 'Update and security'.
  
• On the left pane, select 'Troubleshoot' and run the troubleshooter for 'Internet Connections'.
  

You may also try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix network connection issues in Windows
  
• Fix Wi-Fi problems in Windows 10
  
  
  

Hope it helps.

 

Wi-fi issue

Hi Galin,

Thank you for posting in Microsoft Community.

We are will surely help you with the issue.

I suggest you to run the below troubleshooter and check.

Run the build-in network troubleshooter

Follow the steps:

• 
  Type Troubleshooting in the Search box from the desktop.
  
• 
  Select the Troubleshooting option.
  
• 
  Select View All option and select the Network Adapter.
  
• 
  Click on Next to perform the Network Adapter troubleshooter and follow the steps.
  

Note: Refer the below link.

http://windows.microsoft.com/en-us/windows-10/wi-fi-sense-faq

Let us know if this helps or post back if you need further assistance, we will be glad to help.