Windows 10: Wi-Fi disconnection issue

Hello. I have an Acer Nitro 5 N22C1 model laptop and I'm using Windows 11 Pro. My internet disconnects every 2-3 minutes. I have tried all power settings and other methods. Finally, I called the service center in Turkey, and they told me that I need to switch my operating system to Windows 11 Home. Can you help me with this issue?

:)

 

Wi-Fi disconnect

Windows doesn't disconnect a properly working WiFi. Mine NEVER disconnects since the last time I restarted my computer. I suggest to check for near-by WiFi radios to see if your channel is too crowded or if all the channels are crowded, just switch to 5 GHz band like mine

 

Wi-Fi is disconnected by the driver!?!!

Hi



Welcome to Microsoft community.

Based on the detailed information you've provided, it appears that your Wi-Fi connectivity issue, particularly with the Intel(R) Wireless-AC 9560 160MHz adapter, involves sporadic disconnections and failures to connect to an open network at your local coffee shop. The issue seems to have been temporarily resolved by waiting and retrying the connection, suggesting it might not be a persistent hardware or driver issue but rather a problem related to the network environment or the adapter's interaction with it at that moment. Here are some steps and considerations to help you address and potentially mitigate this issue:

Network Environment Factors

• Router Overload: Open networks, especially in busy places like coffee shops, can experience high traffic, leading to temporary disconnections or connection failures for some devices.
  
• Interference: Wi-Fi signals can be affected by physical obstructions and interference from other wireless devices. The quality of the connection can vary depending on your proximity to the router and the level of interference.
  

Wi-Fi Adapter Settings

• Power Management: Ensure that the power management settings for the Wi-Fi adapter do not allow the computer to turn off the device to save power. You can check this in the Device Manager under the "Power Management" tab for your Wi-Fi adapter.
  
• Driver Update: Although your driver version is relatively recent (22.240.0.6 from June 18, 2023), it's wise to check the manufacturer's website or use the Intel Driver & Support Assistant to ensure there are no newer drivers that could improve stability or compatibility.
  

Wi-Fi Profile Corruption

• Sometimes, the profile saved for a particular network can become corrupted, leading to connection issues. Try forgetting the network (Settings > Network & Internet > Wi-Fi > Manage known networks) and then reconnecting, which will create a new profile.
  

Router Issues

• Since the issue seems to be intermittent and related to a specific network, it's possible that the router itself is occasionally failing to respond properly to connection attempts. Unfortunately, this is outside your control, but restarting the router can often resolve such issues. You might want to mention this to the coffee shop staff if the problem persists.
  

System Network Troubleshooter

• Running Windows' built-in network troubleshooter can sometimes identify and resolve connectivity issues automatically. You can access this by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections.
  

Consider an External Wi-Fi Adapter

• If the issue persists and significantly affects your productivity, consider using an external USB Wi-Fi adapter as a workaround. These devices can offer an alternative means to connect to Wi-Fi networks and may bypass the issues you're experiencing with the built-in adapter.
  

Given the sporadic nature of the problem and its resolution upon waiting and retrying, it's likely an issue that can be mitigated through adjustments to settings, awareness of environmental factors, and keeping your system's drivers and OS up to date. However, if the problem becomes more frequent or severe, it may warrant further investigation into potential.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Unable to reconnect to Wi Fi after disconnecting it

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you are unable to turn on the Wi Fi, once disconnected. We will assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down to the issue.

• 
  Did you receive any error message?
  
• 
  What exactly happens when you try to connect?
  
• 
  Did you install any third party security application?
  

This issue may arise due to change in settings, driver issue or application conflicts.

As an initial troubleshooting step, I suggest you to disable and enable Wireless network in adapter settings and check if the issue persists.

• Open Network and sharing center.
• Click on Change Adapter settings.
• Locate the Wireless adapter.

Right click Disable it and enable it and check the status.

If you are able to turn on the Wi Fi, it may be due to driver conflicts.

Hence, I suggest you to run network adapter troubleshooter and check if it helps.

Network Troubleshooter.

1. Type Troubleshooting on the search bar and click Troubleshooting under Settings.

2. Now type Network adapter in the search option.

3. Click on Network adapter to run the troubleshooter.

I also suggest you to check if the Airplane mode turns automatically on after the disconnection.

For that, you can check either click on the network icon in the action centre .

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.