Windows 10: Wi-Fi keeps disconnecting, possible driver issue

Hello!Ive been having this issue since Friday and have worked through many possible solutions as I saw similar threads here. The issue: My wi-fi keeps disconnecting - only the laptop, not any other device - and the Wi-Fi settings and everything with it. I sometimes have to restart the laptop entirely to regain the settings, sometimes it also reconnects by itself after a few seconds.I have tried lots of different ways to fix it and Im not even sure what kind of issue it could be at this point, which is why i would be really grateful for new options.So far Ive tried:- resetting the network setti

:)

 

Wi-Fi is disconnected by the driver!?!!

Hi



Welcome to Microsoft community.

Based on the detailed information you've provided, it appears that your Wi-Fi connectivity issue, particularly with the Intel(R) Wireless-AC 9560 160MHz adapter, involves sporadic disconnections and failures to connect to an open network at your local coffee shop. The issue seems to have been temporarily resolved by waiting and retrying the connection, suggesting it might not be a persistent hardware or driver issue but rather a problem related to the network environment or the adapter's interaction with it at that moment. Here are some steps and considerations to help you address and potentially mitigate this issue:

Network Environment Factors

• Router Overload: Open networks, especially in busy places like coffee shops, can experience high traffic, leading to temporary disconnections or connection failures for some devices.
  
• Interference: Wi-Fi signals can be affected by physical obstructions and interference from other wireless devices. The quality of the connection can vary depending on your proximity to the router and the level of interference.
  

Wi-Fi Adapter Settings

• Power Management: Ensure that the power management settings for the Wi-Fi adapter do not allow the computer to turn off the device to save power. You can check this in the Device Manager under the "Power Management" tab for your Wi-Fi adapter.
  
• Driver Update: Although your driver version is relatively recent (22.240.0.6 from June 18, 2023), it's wise to check the manufacturer's website or use the Intel Driver & Support Assistant to ensure there are no newer drivers that could improve stability or compatibility.
  

Wi-Fi Profile Corruption

• Sometimes, the profile saved for a particular network can become corrupted, leading to connection issues. Try forgetting the network (Settings > Network & Internet > Wi-Fi > Manage known networks) and then reconnecting, which will create a new profile.
  

Router Issues

• Since the issue seems to be intermittent and related to a specific network, it's possible that the router itself is occasionally failing to respond properly to connection attempts. Unfortunately, this is outside your control, but restarting the router can often resolve such issues. You might want to mention this to the coffee shop staff if the problem persists.
  

System Network Troubleshooter

• Running Windows' built-in network troubleshooter can sometimes identify and resolve connectivity issues automatically. You can access this by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections.
  

Consider an External Wi-Fi Adapter

• If the issue persists and significantly affects your productivity, consider using an external USB Wi-Fi adapter as a workaround. These devices can offer an alternative means to connect to Wi-Fi networks and may bypass the issues you're experiencing with the built-in adapter.
  

Given the sporadic nature of the problem and its resolution upon waiting and retrying, it's likely an issue that can be mitigated through adjustments to settings, awareness of environmental factors, and keeping your system's drivers and OS up to date. However, if the problem becomes more frequent or severe, it may warrant further investigation into potential.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Wi-Fi disconnect

Windows doesn't disconnect a properly working WiFi. Mine NEVER disconnects since the last time I restarted my computer. I suggest to check for near-by WiFi radios to see if your channel is too crowded or if all the channels are crowded, just switch to 5 GHz band like mine

 

Windows 10 Wi-Fi Adapter Issues after 17134.254 Update

Hi Denzel,

Since the issue on your Wi-Fi adapter started after installing the latest update, then this could be a driver-related concern. The current driver may not be compatible that's why your wireless connection keeps disconnecting. For us to sort this out, I suggest
updating the driver of the Wi-Fi adapter. Please follow these steps:

1. Right-click the Windows key and select Device Manager.
2. Expand the Network adapters category, right-click your Wi-Fi adapter, then click
   Update Driver.
3. Select Search automatically for updated driver software.
4. Follow the on-screen instructions.
5. You may also check the Wi-Fi manufacturer's website for its latest driver in case Windows didn't find a new driver.

If the issue persists, then you may opt to roll back it's driver.

1. Right-click the Windows key and select Device Manager.
2. Expand the Network adapters category, right-click your Wi-Fi adapter, then click
   Properties.
3. Click on the Driver tab, then click Roll Back Driver.
4. Follow the on-screen instructions.
5. Click OK once done.

If you continue to have this issue even after performing the above steps, please let me know by replying to this thread. The system will notify me so I can get back to you as soon as I can.

Regards.