Windows 10: WIA driver not working.

My scanner will not work. It keeps saying I need a WIA driver. I have one. It is set to automatic. Microsoft says it is up to date and working, but I cannot change the settings. I have downloaded the latest drivers from Epson. I have turned off both computer and printer. No luck. Any ideas? Thanks

:)

 

wia driver

Hi Jan,

An outdated scanner driver is one of the possible reasons why your scanner needs a WIA driver in Windows 10. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the
  Windows key, type winver, and press the
  Enter key.
• Do you have a third-party security software installed?

Meanwhile, I would suggest that you download and install the latest scanner driver from the manufacturer's website of your device. You can follow the steps in this

Forum Article that was provided by Andre Da Costa and go to the section,
How to find and download drivers from the manufacturers website.

We'll be looking forward to your reply.

 

WIA Driver error Mesage

My scanner has stopped working and I'm getting an error message about WIA driver. It was fine a couple of days ago.

I have followed the following instructions, but still not working; same error message.

"Check if the service is running by following the steps below:

• Press Windows logo key on the keyboard, type Services and select the top most search result.
• Locate Windows Image Acquisition services and check if the
  status shows running in the window.
• If the status space is empty, it means the service is not running. I suggest you to start the service by highlighting the service and clicking on the
  Start service icon located on the menu bar at the top of the window.
• Close the window and check if the changes are effective"

 

WIA Driver error Mesage

Hi Debbie,

Thank you for contacting Microsoft Community.

Here are a few more methods which you can follow:

Method 1: I suggest you to
run the hardware troubleshooter and check the issue status.

• Press “Windows key + X”.
• Type “Troubleshooter” in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: I suggest you to update your scanner driver and check if it helps.

• Press Windows + R key on the keyboard.
• Type devmgmt.msc and press enter.
• Expand the scanner.
• Right click on the driver and select Update driver software.
  

Method 3: I suggest you to check for the status of the services in Services Windows.

Follow the steps:

• Press Windows + R keys to open Run command.
• Type Services.msc in the search box on the run command and press Enter.
• Search for Windows Image Acquisition (WIA) service in the Services windows and look at the Status.
• If the status of the service is stopped then start the service by right clicking on the service and select Start.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.