Windows 10: WIA driver to use this device

I have a hp officejet pro 8610 all in one printer and i can not use the scanner. i am getting a error saying, you need a WIA driver to use this device. please install it from the installation cd or from manufacturer's website and try again.


I got through to HP and they said they cannot fix it. its not on their end and that i need to contact microsoft.


any suggestions of how to fix this problem?

:)

 

wia driver

Hi Jan,

An outdated scanner driver is one of the possible reasons why your scanner needs a WIA driver in Windows 10. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the
  Windows key, type winver, and press the
  Enter key.
• Do you have a third-party security software installed?

Meanwhile, I would suggest that you download and install the latest scanner driver from the manufacturer's website of your device. You can follow the steps in this

Forum Article that was provided by Andre Da Costa and go to the section,
How to find and download drivers from the manufacturers website.

We'll be looking forward to your reply.

 

WIA Driver error Mesage

Hi Debbie,

Thank you for contacting Microsoft Community.

Here are a few more methods which you can follow:

Method 1: I suggest you to
run the hardware troubleshooter and check the issue status.

• Press “Windows key + X”.
• Type “Troubleshooter” in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: I suggest you to update your scanner driver and check if it helps.

• Press Windows + R key on the keyboard.
• Type devmgmt.msc and press enter.
• Expand the scanner.
• Right click on the driver and select Update driver software.
  

Method 3: I suggest you to check for the status of the services in Services Windows.

Follow the steps:

• Press Windows + R keys to open Run command.
• Type Services.msc in the search box on the run command and press Enter.
• Search for Windows Image Acquisition (WIA) service in the Services windows and look at the Status.
• If the status of the service is stopped then start the service by right clicking on the service and select Start.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Can no longer scan from scanner-WIA driver..

Hi,

This error can be caused by an outdated driver. To properly instruct you on how to resolve the issue, we'd like to ask a few questions:

• Were there any changes made to your computer settings prior to this issue?
• What are the exact error messages that you're getting about resetting WIA driver?
• What are the troubleshooting steps that you've tried so far?

A driver is a program that controls a device that is installed to your computer. Having an outdated driver causes functionality issues due to incompatibility. As your initial troubleshooting steps, we suggest that you update your drivers using the instructions
on this
link.

We look forward to your response.

Thank you.