Windows 10: Wifes account stolen

Hi,My wife's long time microsoft account was hijacked. Since she currently only was using it for her Minecraft license and did not use it for long time she did not react to emails about the account. Now, the hijacker has changed the password and recovery email. How can she physically prove it is her microsoft account to retrieve it? The digital way trying to restore access to the hacked account where you need to remember which old card was used to purchase Minecraft more than 10 years ago or pay for Skype also 10+ years is futile. We have moved between Europe and the US several times durin

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Windows 10 only allows login with Microsoft account, my Wife's account is not available on login screen.

Hi Scott,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with your issue.

This issue might have occurred if your Wife account was a Local Account and when you have Synchronized your Microsoft Account to play Mine craft game, your Wife local account might have got synchronized to your Microsoft Account and
hence the user account is your Microsoft Account now. However to be sure if this is the issue, I suggest you to check how many user accounts are listed on the laptop.

1. Login to the system with your ID and password.

2. Now right click on the Start menu
and select Control panel.

3. Open User Accounts.

4. Now select Manage another account.

5. Check if your Wife user account is listed there.

If your Wife account is not listed there then it means your Microsoft account is synchronized with the local account. In this case you can convert the account in to local Account again. However we suggest you to create another
Microsoft Account as it is required to download and play games and apps from Windows Store.

Step 1: To convert Microsoft Account into Local Account.

1. Click on the Start Menu and select
settings.

2. Now select Accounts.

3. Click on the Your e-mail and accounts
and click on the option Sign in with a Local account instead.

4. follow the onscreen instruction.

Step 2: To create New Microsoft user account.

You can refer to the link below for more information on
how to create new user account:

Manage user accounts in Windows - Microsoft Support

Note: Applies to Windows 10 as well.

For reference: One email address to sign in everywhere

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

My wife cannot login. We have separate accounts. She cannot correct or renew her password.

Dear John Chapman3

Welcome to Microsoft Community.

I understand that your wife is having some problems with her account. Is your wife at the Windows logon screen, trying to log on to the system using her Microsoft account, but is unable to do so? Or is your wife using a local account to log in to the Windows system?



If your wife is using a Microsoft account to log on to the Windows system.

• Normally, you can log in with your Microsoft account at the Windows login screen. If you have forgotten your pin code, you can enter it as a password, and if you have forgotten your password, the page provides a "Forgot Password" option, which allows you to reset your password.
  
• From your description, it seems that the "Forgot Password" option does not exist in your screen? Would you be comfortable sharing a screenshot of your interface with me in a reply?
  

If your wife uses a local account to log in to Windows



Since the local account is not associated with any identity information, it is not possible to retrieve the password directly.

• Have you previously created a password reset disc for your wife's local account?Create a password reset disk for a local account in Windows - Microsoft Support
  

• If you have not previously made a password reset disc, can you log on to the system using another account with administrator privileges? If you can currently use another account to log on to your Windows system, you can change the password for your wife's account by following these steps.
  

1. Hold down win+R and type lusrmgr.msc.
   
2. Find your wife's account in Local Users and right click to change the password.
   
   Please note: In order to protect the security of your account, when you change the password using this method, the encrypted files and saved passwords etc. in your wife's account will disappear.
   
   Although this step will make passwords etc. saved in encrypted files in your wife's local account disappear, it is the only option in this scenario.
   

Hope it helps! If any update, welcome to share with us.



Thanks for your patience and understanding!





Best Regards,



LucyW-MSFT | Microsoft Community Support Specialist