Windows 10: Wifi adapter disappears after sleep

Hi,


My wifi adapter "Broadcom 802.11ac Wireless Adapter" disappears after I put the computer to sleep. This is resolved if I restart the computer.


It only happens when I uncheck the "Allow the computer to turn off this device to save power". I did this because my wifi keeps disconnecting and unchecking this solves the problem.


Environment:

Macbook Windows Bootcamp, running Windows 10 1803 Build

Broadcom 802.11ac Network Adapter


I have tried setting the power management Network Performance to 'Maximum Performance'.


Please help as this error is driving me insane.


Cheers
Kent

:)

 

Wifi adapter not appearing in Device manger after Win 10 upgrade.


To which Windows 10 version did the upgrade go to?

I am asking because on one of my Laptops my WiFi adapter completely disappeared from Device Manager. I did however get this issue resolved eventually.

2 things to try:

1. Disable Fast Startup from advanced power options
2. Then uninstall ALL network drivers including BlueTooth
3. Finally restart computer and see if your WiFi comes back.

It could also be that the WiFi adapter somehow entered a deep sleep mode and thus can't be found anywhere. Try fiddling with other power options and also BIOS options if you can get into one.

 

Wake up from sleep with Microsoft AC Adapter

Hi Andy,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern to restart the laptop from sleep mode when connected to AC power adapter.

Please be informed us if you are facing any problem with while waking the computer from sleep mode.

I suggest you to update the drivers for AC power adapter from
Device Manager and check if it helps.

Steps :

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand AC Power Adapter.
• Right on the W and click on Update driver software.

If the drivers are updated, you will not have the option to Update Driver Software.

Step 2: If that does not fix the issue, please reinstall the display adapter drivers.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Display adapter.
  
• 
  Right-click on the Display adapter
  that is listed and click “Uninstall”.
  

Restart the computer and download, install the latest drivers from the NVIDIA website.


Download Drivers | NVIDIA



Hope it helps. Reply to the post with an updated status of the issue to assist you further.

 

Wifi Network Adapter disappearing Win10

I'm having wifi problems but I can't figure-out whether it is hardware or software. There is evidence that recent versions of Windows 10 have been causing wifi problems. If the problem is with Windows and they are going to fix it, then I can stop worrying about trying to fix the hardware (I am travelling abroad and it is near-impossible to find expertise/parts/tools).

Gory Details:

System: Levono Yoga2 Pro laptop. Intel Core i7-4500U. 8GB RAM. Windows 10 64 bit.<br>
I have been using Windows 10 since it came out without any problems. I have been keeping it updated.

Precursor to this problem: On 4th November 2016, mid-session, apropos of nothing, my wifi stopped seeing the wifi network it was connected to; or any other wifi networks. (My phone could see plenty). This was evidenced in the Taskbar, Action centre, Settings dialogs of the PC. The Windows version was upto date at the time, but downloading the next week's Microsoft Patch Tuesday updates (9th Nov) fixed the problem. System working AOK. Yay.<br>
(MS update: KB3200970 "Addressed issue with the system tray showing no Wi-Fi connection even when Wi-Fi is present")

System fixed - I made a system-restore point.

The "fix" held for 24 hours, then a new, more severe problem started occurring (='the current problem').

Current problem: After 3 to 5 hours of normal, troublefree operation, the PC stops seeing the wifi entirely. Any menu options associated with wifi networking disappear entirely. The Device Manager can no longer see the Network Adapter (Intel Wireless-N 7260) or its driver software. (That statement is somewhat summmarised - see Note 1 at the bottom of this post for more details).

I can't see any Events in Event Viewer which would explain the disappearing Network Adapter.

If I do a (whole) system restore back to my restore point, then everything is fine for a few hours, then the Network Adapter disappears again, along with any chance of seeing any wifi controls.

System Restore consistently fixes it for a few hours. Then the Network (adapter) consistently disappears again.

So, is that hardware or software?

One might think it is temperture/overheating related, but the problem also once occurred overnight when the PC was switched off (it was fine when I went to bed and switched it off, but was 'broken' when I switched it on again in the morning).

One might think it is Virus related, but everything shows-up clean in MBAM and Avast.

If it is a hardware problem, why would a system restore (to a point a few days ago) fix it?

I'm thinking/hoping that the problem is caused by recent versions of Windows 10 (f,g below). But I can't find examples of other people suffering.

If it is caused by the OS, how does one inform Microsoft about it? (I don't want to join the 'Insiders Community')

Any ideas?

TIA

p.s. I have done as much diagnostics as possible - gory details here:

Note: the text "Result: FAIL" means that after a few hours of normal operation, AOK, the Intel Wireless-N 7260 Network Adapter can suddenly not be detected and any wifi activity/option becomes unavailable. Restart doesn't help. Restoring the system to a previous state fixes the problem (for a few hours).

Scenarios a-e all have the wifi switched on and connected to a wifi network.
a) System status up-to-date at 10 Nov. Result: FAIL

b) System status reverted to a Restore Point made in OCTOBER 2016: Result: FAIL

c) System status up-to-date at 10 Nov. Updated Network Adapter DRIVER to a newer version found by Device Manager (but not listed in the manufacturer's website's list of drivers). Result: FAIL

d) System status reverted to a Restore Point made in AUGUST. Retained old NA driver. Downloaded and applied November 9th MS Updates and updated Browser (Firefox) Version and Virus definitions: Result: FAIL

e) System status reverted to a Restore Point made in August. Retained old NA driver. Update Browser (Firefox) Version and Virus definitions, but DID NOT download/apply November 9th MS Update: Result: RUNS FINE FOR THE 4 HOURS UNTIL MS FORCES THE LATEST MS OS UPDATES TO BE APPLIED, then runs OK for a few hours then FAILs.

.

Scenarios f-g have the wifi switched OFF; or switched on but not connected to a wifi network; so that Automatic Updates can't be forced onto the computer.

f) System status reverted to a Restore Point made in August. Wifi switched OFF. Result: RUNS FINE FOR THE 14 hours I tested it. (i.e. the Network Adapter appears to be fine, as reported by the Device Manager)

...

g) (follows on from (f))... Wifi now switched ON but options set to "forget" known wifi networks, (so wifi is ON and polling nearby networks, but is not connected to any of them). Result: RUNS FINE FOR THE 6 hours I have (so far) tested it. (i.e. the Network Adapter appears to be fine as reported by the Device Manager)

Conclusion: f and g seem to suggest that the problem arises from later (current) versions of Windows 10. But this is inconclusive, because in scenario (f), the wifi card is not being used and and (g) it isn't being used for sending/receiving internet traffic

(N.B. I am abroad and using my hotel's wifi network(s) to try and use the internet. I have no control over the network itself).

Note 1:

When I say "The device manager can no longer see the Network Adapter" - this is a summary of what happens - infact, it seems to go through 4 separate stages:

1) normal operation - everything AOK.
2) The PC reports it is still seeing the wifi connnection that it is/was connected to, but is seeing no other wifi networks. The wifi network it connected to can no longer send/receive any data
3) The Device Manager shows a yellow warning triangle on Network adapters> Intel Wireless-N 7260, and 'Properties' shows "No drivers are installed for this device."
4a) The Device Manager shows a yellow warning triangle on Network adapters> Intel Wireless-N 7260 and Properties shows "This device cannot start. (Code 10). This device does not exist."
or
4b) Device Manager, Network adapters> doesn't show Intel Wireless-N 7260 at all.

A few minutes pass between each step through the stages occurring. Other apps running on the PC (e.g. mp3 player) freeze up for a couple of seconds when each stage changes to the next.

edit:
just found these in the event log immmediately before the latest fail

6 of these:

followed by two of these:

... then FAIL