Windows 10: WiFi and Bluescreen error.

Hi, my laptop got crash when I tried to connect it to my university WiFi hotspot and appeared blue screen. It happens only with this specific hotspot.Tnx

:)

 

bluescreen error message wont allow access to desktop

Hi David,

To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

• What is the exact error message showing on your end?
• Were there any changes/updates to your device prior to the issue?
• Any troubleshooting steps you've done so far to resolve the issue?

For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
error you're receiving.

We'll be waiting for your updates.

 

wifi issues

ok so i'm getting these bluescreens every once and awhile now, ever since i put in a new airlink usb wifi adapter thingy.

heres a screenie:




sorry for the quality, its my pda's camera....

i'm thinking its the wifi usb dongle thats causing the problems. it tends to get a bit warm, and when the system bluescreens, the blue status light on it turns off.

any suggestions on how to remedy this? its starting to get irritating when i have to do big downloads, and it bluescreens.

thx!

 

bluescreen

Hi,

Thank you for writing to Microsoft Community.

I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
   
2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
   
3. Are there any external devices connected to your computer?
   

The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

Refer the article Update drivers in Windows 10 on how to update Graphic card
and Network drivers.

You may also refer the article Troubleshoot blue screen errors
for additional troubleshooting steps to fix the issue.

You can reply to this post if you need further assistance

Hope it helps.

Muralidhar

Microsoft Community Moderator