Windows 10: Wifi card keeps shutting down with latest drivers and factory reset

Hi,


I am extremely frustrated with a problem which I cannot seemto fix no matter what I do. I have an Acer Predator Triton 500 and after acouple of Windows updates, my Wifi card started acting up. This is happening onboth my Windows laptops. My wifi card would very frequently just turn off ordisconnect from the wifi and I would either have to keep trying to turn off andon the card to re-activate and reconnect. Even troubleshooting it using thewindows troubleshooter doesn’t do anything.

I did turn off the power saving option from device manager. Ieven uninstalled the device from device manager and rebooted it multiple times.The laptop is on high performance mode. I restored the computers, both of themto factory defaults with the latest Windows 10 build, the problem is stillthere. I downloaded the latest drivers as well; my wireless card is a KillerWireless AC 1550i card. I started to use an external wifi adaptor, but eventhat started to act up and is turning on and off by itself. This suggests it’sa software problem, not a hardware one. Sometimes it happens only 3 times a day, other times, it happens 6 times within 3 minutes.

Does anyone know what did Microsoft mess up now with theirupdates? I have been extremely patient for months and I can’t continue likethis because I teach engineering university classes daily and my connectionkeeps dropping on my windows laptops but not my android phone. I do not mean tocome off as rude but I am at the end of my wits with Microsoft. A factory resetcomputer with no user installed software still dropping Wifi connection doesn’tmake sense. Especially in a remote work environment, this is very irritating. It is not my router because I have multiple other android devices which never have that problem. Any ideas?

:)

 

Certain games won't work after a factory reset

Hello Dante,

To help us identify the cause of the issue and then find the proper resolution for it, please provide the following information:

• Did you install your games using the Microsoft Store?
• Do you receive any error message?

Since you mentioned that you performed a factory reset, outdated video can cause this issue. For now, we suggest updating your video card driver. To do it, you can follow the steps in this
article.

Keeps us posted to further assist you.

 

Wifi card needs resetting


I tried everything suggested so far and thanks guys but it still the same fault?

If I ask windows10 to diagnose the lack of internet it quite happily resets the WiFi card and all is fine until the laptop goes to sleep/switches off?? *Banghead

 

Factory Reset

Hi Cameron,

Since you did a factory reset on your computer, possibly the outdated network adapter driver causes the connection issue. Just for clarification, did you install the updated network drivers? If not, we suggest that you update the Network adapter driver.

• Go to Device Manager, then click Network adapters and select the network adapter name.
• Press and hold (or right-click) the network adapter, and then select
  Update Driver Software > Search automatically for updated driver software. Follow the steps, then select
  Close.
• After installing the updated driver, restart the computer.

If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there.



If the issue persists, we recommend that you follow the troubleshooting steps provided on this link:
Fix network connection issues in Windows 10.

Feel free to send us your feedback at your convenience.