Windows 10: WiFi/Connectivity Issues

I own a Surface Book 3 and have had it for almost a year. I wanted to love it so much, but all I feel is annoyed and frustrated. It worked great the first 13 days that I had it, and then, right after the 14 day return period, the wifi issues, color, and heating issues started. After so many calls to the support center, I finally got it replaced. The wifi connectivity issues still persist, and I have had one really bad heating up issue. I only kept it because I couldn't return it, and no one will buy it smart. I paid almost $2,5000 and it is ridiculous that it disconnects from the wifi like 1

:)

 

connection Issue with WiFi

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as the Wi-Fi connection on your PC drops. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)

• What is the make and model of the PC?
  

• Are you aware of any changes on the PC prior to this issue?

Meanwhile, we would suggest you to refer the steps as mentioned in this article and check:
Fix network connection issues in Windows 10



If the issue persists, then refer the steps as mentioned in these article:
Fix Wi-Fi connection issues in Windows



Also, we would suggest you to update the Wi-Fi driver from Device Manager. Please refer this article to update the driver:
Update drivers in Windows 10



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

When will the wifi connectivity problems be solved?

Hi Wabbles and welcome to Tenforums.

I've got 4 systems connecting via wireless; all adapters are different makes; all have zero issues, and two of them are old (wireless-G only). Most every issue I have seen with wireless connections has been driver-related. (Or, impending router failure.) I would suggest identifying your adapter model/make, and searching for different drivers that you can try out. And, sometimes an older driver works better than a newer one (just had this issue on a system I was working on yesterday). Also, verify you have these same connection issues when connecting to different routers, just to rule that out.

 

Wifi No Connectivity Issues

Hi Evan,

We'll definitely help you with the issue you're experiencing with your WiFi connection in Windows 10.

Please provide the answers to the following for us to be able to learn more about your concern:

• Have you tried refreshing your WiFi modem and still got the same result?
  
• Are all your drivers up-to-date? If not yet, you can follow the steps found on this
  link on how to update your drivers in Windows 10.
  

Meanwhile, you can check this link for guidelines on how to repair network connection issues in Windows
10.

Also, can you try uninstalling the WiFi adapter, then restart the computer? This will automatically reinstall the driver.

Let us know what happens after the above mentioned troubleshooting steps.

Regards.