Windows 10: Wifi Ethernet missing after update

I have a new acer aspire3 a month out of the box.

Two days ago my Wi-Fi disappeared and it won't connect with the Ethernet cable.

Wifi is good on other devices.

Help!!

:)

 

wifi device is missing some time

Good day,

Refs above mail, please be inform that i have already took the following steps, to fix the same. but nothing works.

• updated device manager.
• Release and refresh from command option.

strange is that, when the issue occurs. following things observed.

• wifi driver is vanish from device manager.
• wifi laptop on/off switch light become orange means no wifi. but if i press the same button i use to see on desktop flight on and off.
  
• when i used command (prompt) i saw there was only Ethernet data came. nothing related to wifi.
• in network connection wifi option is not available. only Ethernet option.

So please look in the above matter and do the needful.

thanks

brgds

Gyan

 

Missing WiFi tab

Hey Dhavelyn!

Here are answers to your questions.

• Do you remember making any software or hardware related changes to your device and router before this issue happened?

No, I didn't made any hardware changes nor did I installed any software.

• Were you able to connect to your other devices aside from the laptop?

Yes

• Are you getting any sort of error messages? If so, can you tell us these errors.

No, I am not getting any error messages.

• To make sure we haven't missed on anything, can you specify to us the troubleshooting steps that you have tried to resolve the issue?

I just did the Network Troubleshooting which shows no error but gives a message to 'Plug an Ethernet cable' (as only Ethernet is left under network connections tab).

I also tried uninstalling Wifi driver under device manager but there was no Wifi driver (Intel dualband 3160-AC). Then I downloaded the wifi driver but while installing it gives a message that 'This installation could not be made'. (I made sure that
the driver was compatible before installing)

I hope this information helps.

Thank you.

Update: When I turned ON my laptop today, I found that the WiFi came back under Network Connections but was disabled. So, I enabled it and then my WiFi was working fine. But when again I switched ON my laptop after few hours, the WiFi tab was missing.
I don't know how did this happened now and not before during previous startups of my system.

 

Can't connect wifi or ethernet

So I cant get WiFi or Ethernet to work on either of my two computers with the new Windows 10 Update. I read and try to follow the recommendations (using a work computer) about the steps to take. I love that the final step if the first suggestions didn't
work, is to make sure you've downloaded the correct drivers. Could the engineers be more specific as to how you download drivers when you can't get on the internet.

Thanks.