Windows 10: wifi hardware is not detected, but bluetooth still on

Hello there..
I've problem that my wifi isn't working and cannot detected not AP but wifi hardware
the problem was appear around this week.

It's not first time, but back then the issue could be fixed by restarting computer. But today unfortunately cannot fix the problem.

But bluetooth is still turn on somehow, and the problem is not came from PCI slot since wifi and bluetooth is in same card module QCNFA435

how about turning on wifi from keyboard shortcut? unfortunately, the shortcut is not working since i bought this laptop E5-473G

I tried to booting other os and it same as windows.

:)

 

Windows can't detect bluetooth headphones

Hi,

I also had the same issue, it was quite irritating. The audio technica bluetooth device was detected by iphone and samsung phones but when I search with my laptop ( windows 10) it was not discoverable. The device was not showing in the bluetooth list of
discoverable devices. Pressed the headphone switch for long period but the laptop couldnot detect it. Did all the setting changes, changed all the options and updated all the drivers but still it was not detected.

I read somewhere that bluetooth uses something which is common with the wifi so I made sure that the wifi was enabled, airplane made was off. Next disconnected the laptop from the internet wifi connection. Once the laptop wifi was disconnected, it search
the bluetooth headset under 'Bluetooth & other device' and the device was listed. Previously when the laptop wifi was connected to the router, the bluetooth headset was not detected but after disconnecting from the router it was detected.

Steps:

1. Airplane mode: OFF

2. Wifi ON but not connected to any device

3. bluetooth ON

4. Search for the device

Hope this helps!!

 

wifi and bluetooth problem

I tried the steps that suggested by you, but didnt worked. Still wifi nd bluetooth not working. Please understand.

 

Bluetooth hardware not detected

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the feature doesn’t work as it is supposed to. We will look into this for you. Please reply to the following questions to help you further:

• Which Bluetooth device is not working?
  
• Are you receiving any error message?
  
• Are you aware of any changes made to the computer prior to this issue?
  

I suggest you to follow the steps mentioned below to check the latest installed updates:

1. Press and hold the Windows key + X.
   
2. Select Windows PowerShell (Admin).
   
3. Type the command and hit Enter on the keyboard:
   Get-WmiObject win32_quickfixengineering
   

Share a screenshot of the PowerShell screen, to help you further. Please refer

how to include a screenshot in your postto upload the screenshot.

Note: Make sure you don’t capture any personal information while taking the screenshot.


In the meantime, you can refer the troubleshooting steps mentioned in the article

Fix Bluetooth problems in Windows 10.

You can also try checking if the Bluetooth driver is present in the Hidden devices. Please follow the steps mentioned below:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Bluetooth and check if you have hidden devices.
   
6. If you find any hidden Bluetooth device, right click on the driver and select
   Update driver.
   
7. Click on Browse my computer for driver software.
   
8. Click on Let me pick from a list and select Bluetooth driver from the list.
   
9. Click on Next to install the driver.
   
10. Once the driver is installed, restart the computer.
    

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator