Windows 10: Wifi issue- unable to connect to this network

I have a Surface Pro (Surface_Pro_1796), and since the last Windows 10 update I can't connect to a specific wifi network (the network itself works fine for all other devices) . I have tried to roll back to the last wireless adapter driver but that doesn't seem to fix the issue.


How can this issue be resolved?

:)

 

unable to connect to wifi network

Hi Alexander,

Reading through your post, we see that you have run a lot of troubleshooting steps to resolve your WiFi network connection issue. There ares some other steps though that you may still do to resolve it.

Please check Fix network connection issues in Windows 10.

To site some:

• On the first item about Things to try first, you will see basic troubleshooting steps. Included in this topic is a suggestion to contact your Internet Service Provider which will be able to guide you in checking connection with your router.
• Running the Network troubleshooter. This topic also includes applying network commands that may be able to help you. Please try the other network commands and check if it works.
• Uninstalling the network adapter driver and restart. You may try if you had a
  recent update.
• If you are running running Windows 10 Version 1607 or later you may also try
  Using network reset.

If you have tried all of the above and the connection still fails, you may try some other steps listed below:

• Change channel width for your network adapter.
  • Press Windows Key + S and enter type network. Chose
    Network and Sharing Center from the list of results.
  • When Network and Sharing Center opens, click the Change adapter settings.
  • Locate your wireless adapter and right click it. Choose Properties from the menu.
  • When Properties window opens, navigate to Advanced tab.
  • Select the 802.11 channel width and change the value. Some users have reported that changing the value to
    20 MHz has fixed the issue for them, but you might have to use a different value.
  • Click OK to save the changes.

• Disable IPv6 on your computer and router.
  • Open Network and Sharing Center.
  • Find the Connections section and click your current connection.
  • Connection status window will open. Click the Properties button.
  • Find Internet Protocol Version 6 (TCP /IPv6) and uncheck it.
  • Click OK button to save the changes.
  • Restart your computer in order to apply the changes.
  • If the problem still persists, you might have to disable IPv6 on your router. Disabling IPv6 on your router is a complicated process, and it’s different for every type of router, so before you do that, check the your router’s instruction manual.

• Make sure that your adapter and router are using the same security type.
  • Open Network and Sharing Center and click the Manage wireless networks.
  • Find your wireless network, right click it and choose Properties.
  • Go to Security tab, find Security type section and select the
    same security type that your router is using. You might have to try several different security types before you pick the right one.
  • lick OK to save changes.

• Add the connection manually.
  • Open Network and Sharing Center.
  • Click Set up a new connection or network.
  • Choose Manually connect to a wireless network and click
    Next.
  • Enter the requested information such as network name, security key and security type.
  • Click Next to finish the process.
  • After you’ve created a new network connection, everything should be working without any problems.
    
  • If the issue persists, try changing the security type of your new network.

Kindly keep us updated with the status of the issue

 

Unable to print to a network printer when connected to both wireless and wired networks

Hi Eileen,

• As far as i'm aware nothing has changed
• i have only tried to send test pages to the network printer so im assuming so yes
• wireless printer works fine when connected to both networks. However the wifi doesn't connect auto when an Ethernet connection is established this has to be manually connected.

I have tried the following:

• updated the print driver
• changed the network port it was plugged into
• ran windows updates
• configured with a static
• changed the wifi and Ethernet priority

I will run through the trouble shoot steps as suggest and come back to you.

FYI - he has a number of extenders dotted around, a collegue mentioned it could be a subnet issue?

thanks, Ben

 

Network Connectivity Issue

Hi,

The problem you've encountered with your network connection is most likely caused by an outdated network driver since this appeared after the recent update. We suggest updating the driver for your network adapter. Please follow the steps below:

• Right-click Windows key and click Device Manager.
• Expand the Network adapters category.
• Right-click the one that says Ethernet Connection, then click
  Update Driver.
• Select Search automatically for updated driver software.
• If Windows is unable to find a new driver for your network adapter, try checking its manufacturer's website.

If the above steps don't work, try reinstalling the driver. Here's how:

• Open Device Manager, right-click the name your network adapter, then select
  Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.
  

Update us with the result.

Regards.