Windows 10: Wifi issues or laptop issues?

HelloI have this issue when im working at my office at home i disconnect from wifi frequently. Usually it happends every 5-20min and sometimes i can work for an hour without any issues. My wifi disconnects and i have to click "connect" then it works just fine again untill it disconnects again. The weird thing is my husband works in the same room without any issues. When i bring my laptop to work it works just fine on the wifi here. I went into wifi adapter properties and set the preferred band to 2.4Ghz and 5Ghz but none helped. Usually im home alone so there shouldn't be any issues with too

:)

 

wifi issues

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Press Windows + X.
  
• 
  Select Device manager
  
• 
  Next select ‘Network Adapters’ and under it, you will find a Wi-Fi controller listed. Select it.
  
• 
  Double-click the controller to open the adapter’s Property window and switch to ‘Drivers’ tab
  
• 
  Next, click the ‘Disable’ button and hit ‘Ok’ to apply the changes. See if it helps
  

Method 2 : Windows 10 has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue
is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Internet Connection troubleshooter

Method 3.

Try updating the Network Adapter drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the Network Adapter drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand Network Adapter.

c. Right-click on the Ethernet and click on Update driver software.

d. Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

WIFI Issue

Hi Ed,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Did you receive any error messages when trying to connect to WiFi?
• Are you able to connect to other WiFi networks available?
• Is the issue the same when trying to connect using a different device?

Meanwhile, you can check basic troubleshooting steps on this link. If you're still having an issue, you can try
more advanced steps here. Let us know how it goes.

Regards.

 

Wifi issue specific to my laptop and home wifi

Cheers for your reply. It makes sense what you are saying. I think there are certain 'blackspots' in my house where the issue becomes amplified. I am very close to the WiFi and there is only 1 thin wall so I think it could be more to do with a 'blackspot'. There are 7 people in my house so that's 7 laptops and 7 mobiles connected to the wifi so the wifi will be congested. My router puts out 2g and 5g. My laptop only supports the 2g which I assume is the 2.4Ghz. What channel do you suggest I set my wifi settings to? Opposed to the 11 it is currently set to.





oh wait, you meant the channel on the actual router. Okay, i've changed that to the least congested channel after checking with wifiinfoview. So what does the channel in my screenshot mean/do?