Windows 10: wifi keeps dropping out, what to do to fix this issue

I have a surface laptop 3, bought as refurbished. Laptop was issued to one employee a few months back and right after they set it up it has had this issue. They were issued another laptop and the one we're having issues with was set aside and issued to another employee a few months later. It was reset and wiped. The issue was not resolved. It is running Windows 11. When you start up the laptop you can see on the enter PIN screen there are networks available, but after entering the pin and the system starting up a few minutes later they disappear and are not seen. I can hardwire in and connect

:)

 

WIFI Keeps dropping

Hi,

To better assist you, please clarify the following:

• Did you receive any error messages?
• Are you experiencing the same issue when using other devices and connecting to other WiFi networks available?
  

Meanwhile, you can check the steps provided on this link. If you're still having an issue, you can try more advanced
steps here. Update us with the result.

Regards.

 

WiFi keeps dropping

Hi Tampawned,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I suggest you to follow the methods below and check if it helps.

Method 1: Windows 10 has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue
is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Internet Connection troubleshooter.

If the issue persists, I suggest you to try the following steps and check if it helps.

Method 2: If this happens even when you are working on the computer, then this could be an issue with the WiFi drivers on the computer. You may try updating the WiFi drivers either from the computer
manufacturer or Qualcomm website. Please go to these websites and search for the latest Windows compatible drivers for your WiFi card model and then install them on the computer. You may try all the troubleshooting steps from the article given below:
Wired
and wireless network problems

If you cant find the drivers for Windows 10 then I suggest you to install the latest driver in compatibility mode and check if it helps.

Now, to install in Compatibility Mode, follow these steps:

a. Locate the executable file (.exe file) for the driver installation program.

b. Right-click the file, and then click Properties.

c. In the Package Name Properties dialog box, click the Compatibility tab.

d. Click to select the Run this program in compatibility mode for check box, click Windows 8 with which it is compatible with in the Run this program in compatibility mode for list, and then click OK.

e. Double-click the executable file to start the installation program.

You may also refer to this article for more information:
Why can't I connect to a network?

(applies to Windows 10)

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

WIFI Keeps dropping

I performed the steps in the recommendation and I'm not dropping Wifi connections as much as I was. It will disconnect a couple of times a day as compared to every 20 minutes before. So it helped but hasn't completely fixed my problem.