Windows 10: will not let me setup windows hello

hello there i have had my laptop acer spin 3 for a while now and everything has been working fine untill oneday i went to sign in on somthing using my hello fingerprint feature when it said somthing along the lines of "please add your fingerprint in settings" and so i went into my settings and this is what came up i attached a image of what was showing could someone please help me fix this problem? would be greatly appreciated

:)

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.

 

Cannot setup windows hello

I've looked up ways to setup Windows hello online and have done every step but i still cannot setup windows hello even though i have set up both Password and PIN. Can somebody please tell me where i did wrong