Windows 10: Win 10 and DVD problem

I have a win 10 Desktop. (Intel NUC). I have attached an external DVD player using usb.

It shows up in Device Mgr and says it is working fine.

However, I can not get it to play a DVD. I even bought the DVD player app from Microsoft ($14.95) but still can't get it to play a DVD.

I have the computer updated using MS Update. It says I have the latest drivers for the DVD drive.

Sure would like to get this working.

:)

 

Burned DVD's Work in SOME players

In that case, it is possible the problem is with the blu ray player not supporting DVD+R disks.

Suggest you check to make sure: it's possible you can overcome this problem by simply burning DVD-R instead of DVD+R. Check your blu ray compatibility list first.

 

DVD+/- won't read or write on Win 10

Hello Brown,

We appreciate the effort and time that you have put in to resolve the issue. I would like to assist you further from here

I would suggest you to uninstall and reinstall the CD/DVD drivers from the manufacturer's website and then check. You can follow the steps given below to uninstall the CD/DVD drivers.

Follow these steps to Uninstall DVD-CD ROM driver.

• Press Windows key + X and select
  Device Manager.
• Search for DVD-CD ROM driver
  and expand it.
• Right click on the DVD-CD ROM
  driver and select Uninstall.

Do not restart your computer, go to the manufacturer’s website and download the latest drivers and install it.

Hope it will help this time.

Thank You.

 

dvd missing in win 10

Hello Eddie,

Thank you for keeping us posted on the status of the issue. I would like to assist you further from here.

Refer to the below steps for you to help ascertain the exact issue in this situation.

Step 1

Open the Disk Management Console to find out if the drive has no drive letters assigned to it, as a result of which it is not detected. Follow the below steps.

• Right click on the Windows Start Button.
• Select Disk Management from the User Menu.
• Check for the DVD drives.
• Assign a drive letter for the DVD drive if it is not assigned any.

Step 2

Check if the DVD drive is detected from the
Device Manager and check if there is a yellow triangle next to it. Follow the below steps.

• Right click on the Windows Start Button.
• Select Device Manager from the User Menu.

Step 3

Check if the drive detected properly if you restart the computer ion Safe Mode.

Safe Mode With Networking:

Follow the steps to boot to Safe mode with networking:

• 
  Press the ‘Windows + R’ key on the keyboard.
  
• 
  In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
  
• 
  Click the ‘Boot’ tab.
  
• 
  Under ‘Boot Options’, select the ‘Safe Boot’ option.
  
• 
  Choose the type of safe mode by selecting one of the options below the Safe boot check box: Select ‘Network’.
  
• 
  Click OK and then restart your PC.
  

Step 4

Access the BIOS of the computer and check if the DVD drive is detected. If it doesn't, then Windows will not be able to detect the same.

Note: Refer to the manufacturer's manual and check for further information on how to access BIOS settings.

As a troubleshooting step, I would suggest you to follow these steps to deploy the
Windows in built troubleshooter:

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Hardware and Device
option from the list.

e) Click Next to run the Hardware and Device
Troubleshooter.

Additionally, also refer to the below link on
Your CD or DVD drive is not recognized by Windows or other programs
and check if it helps.

https://support.microsoft.com/en-us/kb/314060

Note: Also applies to Windows 10

Hope the above information was helpful. If you need further information, feel free to write to us and we would be happy to help you.

Thank You