Windows 10: WIN 10 Computer hard freeze while gaming

Hello would like some help here as my computer just froze while playing wow classic, have not had any issues with the machine prior to this and also have not recently modified or installed any new software, there was a power outage last night but the computer came back on fine from that, this is the dump file i got from blue screen view, not sure if this is something i should be worried about or a one off occurrence. If someone could take a look or advise me from here it would be greatly appreciated. dump file included as attachment 122019-8375-01.rar
==================================================
Dump File : 122019-8375-01.dmp
Crash Time : 20/12/2019 10:06:23 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff802`56f887be
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+1387be
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122019-8375-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 18362
Dump File Size : 1,305,660
Dump File Time : 20/12/2019 10:07:00 AM
==================================================

:)

 

Game freezes or comp reboots in WoT win 10 pro build 10586

Hi,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if some system files is corrupt.



To assist you better, please provided us the information below:

• When you say that "Game freezes or comp reboots in", is the freezing issue occurring while playing game or in other situations also?
• Is the issue particular to a game or with all the games?
• Are you getting any error message?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to run System File Checker on the computer and also try to reinstall the game in compatibility mode.



Step 1: I suggest you to perform a System File Checker of the Computer and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

1. Right click on Start Menu.

2. Click on Command Prompt (Admin).

3. Then type ”sfc /scannow” without the quotes and hit on
Enter Key.

Step 2: I recommend you to uninstall and reinstall the game in compatibility mode. Check if it helps.

1. Right-click on the game setup file and click on ‘Properties’'.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7, 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the
computer and check if the issue persists.



Please get back to us with an update on freezing issue while playing game and computer reboots automatically, we will be happy to help.



Thank you.

 

Computer Hard Freezes Randomly - No Error logs or Memory dumps


I posted on Sevenforums a few days ago regarding this issue:

I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?

Thanks for your time!

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.