Windows 10: Win 10 Creators Update keeps killing my HP OJ6500 drivers/software

Discus and support Win 10 Creators Update keeps killing my HP OJ6500 drivers/software in Windows 10 Installation and Upgrade to solve the problem; Never an issue before with this aging printer, I keep getting a message under "Device Performance and Health" that a new driver is recommended. After a... Discussion in 'Windows 10 Installation and Upgrade' started by LarryinNJ, Apr 18, 2017.

  1. LARRYINNJ
    LarryinNJ Win User

    Win 10 Creators Update keeps killing my HP OJ6500 drivers/software


    Never an issue before with this aging printer, I keep getting a message under "Device Performance and Health" that a new driver is recommended. After a few days, the printer will fail. I have the most updated driver/software for the printer - v14.8.0. I will remove and reinstall the driver/software, but without fail after a few restarts, the issue will recurr. HP support is of no help.

    Any ideas??

    :)
     
    LarryinNJ, Apr 18, 2017
    #1
  2. GAD_
    GAD_ Win User

    SD card not showing up in device list

    recent Win 10 update broke my SD card drivers. I don't see it anymore in the list.

    I'm using HP Envy 23 touchsmart. It worked all fine with Win 7 and 8, but this upgrade to 10 is just killing all drivers, 1st Bluetooth and now SD card.
     
    GAD_, Apr 18, 2017
    #2
  3. CLEMENSBERGMANN
    ClemensBergmann Win User
    Can not install any msi

    I uninstalled the scansnap driver but this did not fix the problem. I am still not able to install the VC redist. So either it is not related to the driver (but for example the Win 10 creators update) or the driver killed something that the uninstall did
    not fix.
     
    ClemensBergmann, Apr 18, 2017
    #3
  4. CALEDON KEN
    Caledon Ken Win User

    Win 10 Creators Update keeps killing my HP OJ6500 drivers/software

    Hi LarryinNJ.

    Lets try telling Windows that you will handle driver updates.

    Windows + R keys
    Enter Sysdm.cpl
    Click on Hardware tab
    Click on Device Installation Settings
    Click on No
    A menu appears (first time) click Never Install driver software.
    You may get a warning. Click the option that says I’ll take care of it (not exact words)

    Then install your old driver.


    Ken
     
    Caledon Ken, Apr 18, 2017
    #4
  5. LARRYINNJ
    LarryinNJ Win User
    Thanks Ken -

    Let's see how that works.
     
    LarryinNJ, Apr 18, 2017
    #5
  6. LARRYINNJ
    LarryinNJ Win User
    Nope - getting the Windows Defender "One of your device drivers may not be working properly" again...
     
    LarryinNJ, Apr 20, 2017
    #6
  7. CALEDON KEN
    Caledon Ken Win User
    Did you open the device manager and see which device driver?

    Did you confirm driver remained on older version or did it get updated?

    Interesting that defender would have anything to do with drivers.
     
    Caledon Ken, Apr 20, 2017
    #7
  8. LARRYINNJ
    LarryinNJ Win User

    Win 10 Creators Update keeps killing my HP OJ6500 drivers/software

    The printer shows up under other devices as not installed. Yet the device is currently working normally, but it will stop after a few days.


    Win 10 Creators Update keeps killing my HP OJ6500 drivers/software [​IMG]
     
    LarryinNJ, Apr 20, 2017
    #8
  9. CALEDON KEN
    Caledon Ken Win User
    Thanks.

    So when you install it do you see it getting the expected driver, the older one that you are installing?

    If you check your Windows Update history do you see it installing this driver?

    Does the printer still work?

    Can you enter Defender and accept warning or exclude it from scan?

    What happens if you disable this device, does it kill printing / faxing ?
     
    Caledon Ken, Apr 4, 2018
    #9
Thema:

Win 10 Creators Update keeps killing my HP OJ6500 drivers/software

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