Windows 10: Win 10 Desktop MS USB Wireless Mouse Problems

Erratic Mouse Problems: MS USB wireless Mouse and Keyboard are old. My plan is to replace them with new MS USB wireless Mouse and Keyboard. QUESTION: Do I need to UN-Install the old wireless keyboard and mouse software, drivers, etc.??

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Wireless USB Mouse Not Working

Hello,

We appreciate that you have isolated the issue for us. Since it is not happening to other wireless USB mouse connected to the same PC and to a different PC using the same wireless USB mouse, we can verify that there is no issue with the device connection.
Also, an outdated device has already been eliminated to the possible cause of this issue. As an initial recommendation, we would suggest that you reset the mouse itself. Here's how:

• Check the bottom of the mouse and look for a small button.
• Press the button and start moving the mouse until the cursor on the display starts to follow your mouse movements.

Let us know the results. We'll be glad to further assist you.

 

Mouse (wireless and non-wireless) and Windows 10 not working together

Hello, Both Microsoft USB dual receiver wireless mouse and Logitech LX3 mouse function erratically with Windows 10. I have to click multiple times to make a window or area active, trying to highlight a word or phrase takes multiple
attempts. I've checked 'Fix mouse, touchpad, and keyboard problems in Windows' without success. Properties show the devices are working normally. Suggestions?

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Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.