Windows 10: Win 10 DVD Drive Issue

I have an HP 635 notebook using Win 10 and experience an usual issue with the DVD drive. I have a hp CDDVDW SN-208BB drive. After I restart Windows, the DVD drive in explorer shows as a removable drive as a result the DVD player is gone as shown in 1st image. I looked at device manager and see an additional DVD drive which is a "Hitachi HTS723225A7A364" as shown in 2nd iamge. I can remove the drive, and then prompted to restart my machine, the issue still exists. However, if I turn on computer off for about a minute the Hitachi drive is no longer shown in device manager and my dvd player works as shown in last image. Any ideas? I have tried to uninstall both DVD drives, check for updates. Thank you!








:)

 

DVD Drive issues.

The games used to run, now apparently the disks don't even read.

Go to Device Manager and remove the DVD
Scan for hardware changes and update driver as OS suggests

Still not working?

1) Clean the heads.
2) Run a diagnostic program on the drive.

Nothing else has changed about your system aside from the OS?

Revert to XP Home, assuming you don't find the source of the problem in steps above.

 

DVD drive vanished since Win 10 upgrade

Hi Ted,


Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I suggest you to perform the following methods and check if your issue still persist:

Method 1: Run hardware and Device troubleshooter.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Method 2: Follow the steps to uninstall and install the CD/DVD drive

• Press the Window key+X.
• Select Device Manager from the options
• Left click on the CD/DVD drive
• Right click on the CD/DVD drive installed
• Click on uninstall.
• Right click again on the same and click install.
• Then restart the computer

I also suggest you to refer to this article and check if this helps.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
http://support.microsoft.com/kb/314060/en-us

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Lost DVD Drive after Windows 10 upgrade

Hi Art,

Tell us more what's going on, please answer these questions:

• What is the make and model of your computer?
• What troubleshooting steps have you done so far?
• Did you make any hardware changes on your computer before this issue happened?
• Have you checked if the DVD Drive is showing up in Device Manager?

We highly suggest that you follow the
steps provided by Ivan Gospodinov that relates to this issue.

In addition, you may also follow this
link for additional steps provided by Auggy.

Keep us posted.

Thank you.