Windows 10: Win 10 factory reset failure

Discus and support Win 10 factory reset failure in Windows 10 Installation and Upgrade to solve the problem; recently did a factory reset on my Dell Inspiron 5567 laptop (Build Nov 2016, i7, 8Gb, AMD R7 m445 graphics) to try and repair some long standing bugs... Discussion in 'Windows 10 Installation and Upgrade' started by dazb2000, Jun 1, 2018.

  1. dazb2000 Win User

    Win 10 factory reset failure


    recently did a factory reset on my Dell Inspiron 5567 laptop (Build Nov 2016, i7, 8Gb, AMD R7 m445 graphics) to try and repair some long standing bugs I had encountered during previous attempts at Win10 updates. Unfortunately after completing the reset, the laptop boots up, displays the Dell logo, the blue startup bar completes, then goes to a black screen. Forcing a hard reboot, Win10 diagnoses and attempts to repair itself, but does not find any problems. If allowed to continue its again goes to black screen & nothing. After reading numerous forums I have tried the following:

    * Disconnected any plug in devices ie mouse, usb etc - nothing

    * Let sit overnight in black screen – nothing

    * Reset to factory setting x 2 – nothing

    * Reset Bios to default – nothing

    * Advanced Settings Windows repair – nothing

    * Advanced Settings Reinstall to previous – cannot do as reset has wiped all restored points .

    * Boot to Safe Mode – Error message “Windows cannot complete installation in Safe mode. To continue installing windows, restart the computer” – back to black screen.

    * In CMD; scf /scannow – no problems identified

    * Downloaded & created Win10 ISO to usb – booted to this & tried repair to computer but no change & back to black screen on restart.

    * In CMD; bootrec /fixmbr, bootrec /fixboot, bootrec /scanos, bootrec /rebuildbcd – no problems, but did identify that number of operating systems = 0

    I am not a tech expert by any means, so have been reluctant to go fiddling around much in the BIOS at this stage. I thought a factory reset was supposed to resolve these issues, not create more. Does anyone have any suggestions on what I could try as I have run out of things to try get a restart, before I have to try and find an computer expert to repair this.

    thanks

    :)
     
    dazb2000, Jun 1, 2018
    #1
  2. Lovenovo Win User

    Back to Win 10 after a factory reset to Win 8.1

    I have a Lenovo Thinkpad Helix (2nd Gen) which I had ugraded from Win 8.1 to Win 10 sometime in mid-July (definitely before July 25). However, I problems with the touch-screen and touchpad cropped up. After much research and online discussion, I decided
    to factory reset the device. While the great news is that the Helix is now working perfectly, the factory reset has taken me back to Win 8.1. Some of the people who helped with diagnosing and resolving the issue have suggested I keep (and work on) Win 8.1
    for minimum of a fortnight (since the problems started within a fortnight of upgrading to Win 10).

    However, I want to know if I can go back to Win 10 in the future, and if yes, is there a timeline within which I have to reinstall?? Also, I have a Win 10 installation (ISO) file, but the problem is that it is a Win 10 Home version, while the Helix was running
    Win 10 Pro (and is now running Win 8.1 Pro). Can I download a similar ISO file (Pro version) from the Microsft website (link please)??
     
    Lovenovo, Jun 12, 2018
    #2
  3. scraftys Win User
    Win 10 Factory Reset and others

    Yo, I have Win 7 Home, but I have a few questions here...

    1. When I factory reset will I be able to update to 10 AFTER I get 10?

    -ie. I upgrade to win10 and/or reinstall windows or factory reset. Can I get win10 again

    2. Can I move my win 10 to different computers (I plan on getting a new rig)
     
    scraftys, Jun 12, 2018
    #3
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Win 10 factory reset failure

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