Windows 10: Win 10 frozen on resart

It recognized my face then displayed "welcome back, Larry" on a blue screen then froze. Mouse works but not the keyboard. All I can do is wait for the battery to die.

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

PC issues, Reinstalling Win 7, then upgrading to Win 10 - is it possib

I just saw this laptop freeze this evening. It happened while my son was in Gmail and the laptop froze while he was typing. We left it frozen for quite a while but it didn't recover.

We did try the steps suggested on the below URL to regain control, but we ended up having to do a hard boot

How to Unfreeze a Frozen Computer in Windows 10 - dummies

I'm just wondering, since there was a recent freeze, are there any logs that we can refer to now that might suggest what caused it to lock up. If it is something as simple as a driver needed, that would might be easier to install than reimaging as Windows 7 and then upgrading to Windows 10.

Thank you

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.