Windows 10: Win 10 Home, version 21H2, does not recognize DVD/CD Optical Disc Drive

Dan_de_Lion,1. DVD/CD Optical Disc Drive originally came configured with my Toshiba P750 laptop when purchased and always worked until a recent Win 10 Home Update.2. I followed resolution methods 2, 3, 4 & 5 in link Your CD or DVD drive is not recognized by Windows or other programs microsoft.com to no avail. Restart after each method.3. Device Manager/DVD/CD-ROM drives/HL-DT-ST DVDRAM GT51N/Properties Device status reports: “Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. Code 19”4. File Explorer still doe

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CD/DVD drive not recognized

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

 

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

A few other suggestions

• Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.
  
  
• You might also want to check File and Folder options in File Explorer
  press the blue file menu,
  select Change folder and Serach options
  select the View tab
  is show empty drives selected?
  
  
• It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
  If it is an unknown device -post the General tab and the Details.
  On the Details tab, select Hardware IDs from the drop down box
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.

 

WINDOWS 10 ANNIVERSARY UPDATE OPTICAL DISC DRIVE (CD/DVD) NOT WORKING

Hi,

We would like to know more about the issue, kindly clarify the following:

• When you say not working, is your optical disk drive not being detected or not being read/recognized?
  
• Is this the first time that this happened or has it happened before?
• Did the issue appear just right after updating?

For Windows 10 recovery options, visit this
link.

You can check the
Compatibility Troubleshooter for Windows 10.

Thank you.