Windows 10: Win 10 not reporting Toshiba USB Portable HDD capacity correctly.

We have a 2.5" DTC820 Toshiba 2T USB portable HDD. Right clicking and choosing properties on our Win10 home computer shows:

Used 70 GB
Free 358 GB
Capacity 428 GB

Other portable USB HDD's report capacity correctly.

Clearly something is amiss. How do I trouble shoot the drive? Thanks in advance.

:)

 

Portable HDD not available in Explorer but in Device Manager

I'm on Ver 1703 of Win 10 and tried to use my 250 GB Toshiba portable HDD to Back up some files on my laptop - I last used it in May with no issue. Now, while Device Manager reports it as a HDD and reports the drive and partition size, it does not appear
in Explorer as a device that I read/write to. I've attempted driver updates , but nothing seems available from MS or Toshiba. Any suggestions? Thanks.

 

Portable HDD full but isn`t..

Hi Graham,

In most cases, this may already point to a hardware issue. We suggest doing the following to properly isolate this:

• Connect your portable HDD to a different port.
• Connect your portable HDD to a different PC.
• Connect other storage devices.

If you find that other storage devices work properly and your portable HDD still encounters an error with other computers, then this is already a hardware issue and you'll need to get in touch with the device manufacturer for assistance and troubleshooting.

Feel free to post back if you need more help.

 

Toshiba Unveils Canvio 3.0 Portable Hard Drives with SuperSpeed USB 3.0 Interface

With the ever-increasing demands of digital media, Toshiba introduces the Canvio 3.0 portable hard disk drive (HDD) featuring a SuperSpeed USB 3.0 interface. For the same price as competing USB 2.0 drives, Canvio 3.0 drives offer blazing fast file transfers at up to 10 times the speed of USB 2.0 drives. Available in storage capacities of 500 gigabytes (GB), 750GB or one terabyte (TB), Canvio 3.0 drives feature simple plug-and-play operation, pre-loaded backup software, and backward compatibility with personal computers and other devices equipped with USB 2.0 ports.

“Power digital consumers, and even typical PC users, are storing high definition video content, high resolution digital images, and multi-gigabyte music collections. When you consider that a single HD video can easily be three times the size of the same video in standard definition, it’s easy to see why file transfer speeds are just as important as storage capacity,” said Manuel Camarena, product manager for consumer storage at Toshiba Storage Device Division. “With the integration of the USB 3.0 interface, Canvio 3.0 drives significantly improve file transfer performance for large media files and dramatically minimize the wait time for backup and recovery processes.







Building on the success of its current Canvio Portable Hard Drive product family, Canvio 3.0 drives feature the same easy-to-use features users have come to expect from Toshiba portable hard drives. Windows-based NTI BackupNow EZ software provides step-by-step and fully-customizable backup capabilities, including the option to backup specific folders, certain file types, and conduct a system backup. The software can also restore the entire system if Windows is unable to start. In addition, complete password-protection with up to 256-bit data encryption prevents unauthorized access to data and a special Drive Space Alert monitor sends an onscreen update when storage space is running low. On the inside, an Internal Shock Sensor and Ramp Loading Technology keep data safe during day-to-day movement from a desk, pocket, bag, or beyond.

The stylish Canvio 3.0 product line also continues Toshiba’s high quality industrial design, including its pocket-sized, rounded rectangular form factor with rubberized edges and high gloss black finish with red, green, blue, white, or silver graphical accents. The focus on design extends even to Toshiba’s environmental efforts. The Canvio 3.0 product maintains the same dimensions as previous Canvio products which are 25 percent smaller, reduce the quantity of materials used in production, and feature product packaging using 100 percent recyclable materials.

Toshiba’s Canvio 3.0 Portable Hard Drives and the complete lineup of Canvio Portable Hard Drives may be found at major retailers within North America and online outlets.

Prices:

• $119.99 for the 500GB Canvio 3.0
• $129.99 for the 750GB Canvio 3.0
• $179.99 for the 1TB Canvio 3.0