Windows 10: Win 10 Photo Editor turned grey

I'm editing jpeg photos, which I've done for years and it always worked just fine. Now all of a sudden when I double click a picture the editor opens and I can see the picture but the entire photo editor window and photo are overlaid with a transparent grey. The editor seems to be working, like I can crop a photo, but I can't adjust lighting, colors, clarity, contrast simply because I can't see the true colors of the picture. Rebooting didn't address the problem. Please advise, thanks.

:)

 

Issues with Microsoft photo editor

Hello,

Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes made on your computer recently?
   
3. What exactly happen when you try to use the Photo editor?
   
4. Which version of Windows are you currently using?
   

I understand you are facing issues with Photo editor application, if you are using the Photo editor app which is downloaded from Microsoft Store, I suggest you to refer the following article and try few troubleshooting
steps to fix issues with Photo editor
and check if that helps.

Microsoft has replaced Photo Editor with Microsoft Office Picture Manager, a new photo editing and cataloging program in Office 2010, in Office 2007, and in Office 2003.

If the application has been removed from your PC, when you install Microsoft Office 2010, Microsoft Office 2007, or Microsoft Office 2003, I suggest you to refer the following article to reinstall

Photo Editor and check if that helps.

Reply back with the information, to help you further.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Where is help for Win 10 photo editor?

Hi Harry,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the status when you try to use redeye feature in Windows 10 photo editor?
  
• 
  Do you receive any error code or error message on the screen?
  

Redeye feature is available in Windows 10 photo editor. I suggest you to run app troubleshooter and check if it resolves the issue.

Windows App Trouble Shooter

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Windows Store apps troubleshooter
  

Check if it helps.



Please reply with the details and updated status of the issue. We will be happy to assist you accordingly.

 

Photo editor saves copy which is partially hidden from documents

Hi DHsurrey,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you facing this issue only with Photo Editor 10 application?
   
2. Are you directly opening Quick Access and clicking on Documents or opening Quick Access within the Photo Editor 10 application?
   

I suggest you to post a Screenshot,
where the properties of the documents folder is showing as hidden.

Note: Please don't capture any personally identifiable information within the screenshot.

Meanwhile, try the below methods and check.

Before trying the below methods, I suggest you to open the
Photo Editor application > Select a photo > Click on All files above
Open and check if you are able to see the photos.

Method 1:
Resetting The Photo Editor 10 Application.

1. I suggest you to try resetting the Photo Editor 10 application by going to
   Settings > Apps > Search for Photo Editor 10.
   
2. Click on Photo Editor 10 application > Click on
   Advanced options > Click on Reset.
   
3. Please reproduce the issue after resetting the application.
   

If resetting the application doesn't help, then follow Method 2.

Method 2:
Creating New User Account.

I suggest you to Create A New Administrator
User Account and check if you are facing the same issue in the new user account.

Note: Your user data will be in
C:\Users\YourUserName.

We’ll be waiting for your response.