Windows 10: Win 10 Quick Assist hangs after installing KB4340917

I select Quick Assist, Give assistance and then I see dots circling

:)

 

quick assist for win 10

Hi Cindy,

Microsoft Quick Assist is a Windows 10 app that enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

To open Quick Assist, follow these steps:

Select the Start button > Windows Accessories >
Quick Assist, or select the search box on the taskbar and type
Quick Assist, and then select Quick Assist in the list of results.

For more information regarding Quick Assist, you may check this
link.

If you need further assistance, please don't hesitate to post back.

If you think this was useful, you may "mark it as answer" to help those who are facing the same problem.

 

How to re-install Microsoft Quick Assist on Windows 10?

Hi Emmanuel,

I suggest you to follow these steps to allow someone you trust to take control of your PC over a remote connection and check if this option is still available on your computer.

• Select Start > Windows Accessories >
  Quick Assist.
• Select Get assistance, and then follow the instructions in Quick Assist.
  
  
  
• If User Account Control appears, select Yes to continue.
• Wait for the connection to complete.

Reference: Quick Assist: FAQ

Hope it helps. Get back to us for further assistance on accessing the Microsoft Quick Assist feature.

Thank you.

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.