Windows 10: Win 11 Random unexpected shutdown

Hello,I tried my best to find information on that on the forum without any success. Hopefully someone can help me with that.I'am having random computer shut down recently. I cannot corralate to any specific action I do it even crashed when I tried to type this message for the first time 10min agoUsually it's just black screen and reboot, or sometime screen freeze and I have to force reboot it. Maybe a Graphic card issue?Here are the Minidump I have:MinidumpAll the drivers seems to be up to date and the issue started a couple of month ago without anything I remember changing in the hardware.

:)

 

Recurring Critical Events and Unexpected Shutdowns on Windows 11 System

Summary of the Problem: I am experiencing recurring critical events and unexpected shutdowns on my Windows 11 Home system. The critical events, as logged in Event Viewer, include:

1. Event ID 41 (Microsoft-Windows-Kernel-Power): The system reboots without cleanly shutting down first, indicating potential system crashes or power failures.
   
2. Event ID 161 (volmgr): Dump file creation fails due to errors during dump creation, hindering troubleshooting efforts.
   
3. Event ID 6008 (EventLog): Confirms the unexpected nature of previous system shutdowns.
   

System Information:

• Operating System: Windows 11 Home, Version 10.0.22631 Build 22631
  
• Manufacturer: LENOVO
  
• Model: 82GN (LENOVO_MT_82GN_BU_idea_FM_Legion 5 17ARH05H)
  
• Processor: AMD Ryzen 7 4800H with Radeon Graphics
  
• Installed RAM: 16.0 GB
  
• Disk Health: Checked and verified by Lenovo Diagnostic and Samsung Magician software
  
• BIOS Firmware: Up to date (LENOVO FSCN28WW, 9/21/2023)
  
• Secure Boot State: On
  

Description of Attempts Made:

1. Hardware Diagnostics: Ran diagnostics to check RAM, CPU, and hard disk stability, all returned clean results.
   
2. Driver and Firmware Updates: Ensured all device drivers, chipset drivers, and firmware (BIOS/UEFI) are up to date via Windows Update, Lenovo Vantage, and Lenovo Diagnostic tool.
   
3. Overheating Monitoring: Monitored system temperatures and verified that overheating is not the cause of the issues.
   
4. Disk Health Check: Checked disk health using Lenovo Diagnostic and Samsung Magician software, all checks returned normal.
   
5. Clean Install of Windows 11: Performed a clean installation of Windows 11 to rule out software-related issues.
   
6. System File Check (SFC): Ran the SFC tool, which returned no violations or corrupted system files.
   

Despite these efforts, the issue persists, with recurring critical events and unexpected shutdowns disrupting normal system operation. Given the detailed troubleshooting steps taken, what further actions or recommendations would you suggest to diagnose and resolve these recurring critical events and unexpected shutdowns effectively?

Thank you for your assistance.

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?