Windows 10: Win10 freezing at random - no BSOD - frozen mouse - continued HDD activity

I am struggling with a new issue in the past several months. No hardware changes to my machine.


Win10 64bit freezes at random times. Sometimes in the middle of me working in a program (random), and other times, like this morning, when I logged in and left the room having never touched the mouse. Coming back 15 minutes later, it was frozen.


1. Machine never shuts down during this freeze.

2. HDD seems to be somewhat active, but I cannot find correlation btwn keyboard and HDD..

3. Have tried unplugging all devices when frozen, but doesn't seem to trigger anything.

4. Turned on an external HD and it seemed to trigger main HDD to activate more.

5. Never any BSOD.

6. All Win10 64bit updates have been installed

7. all device drivers updated to best of my knowledge

8. OS drive was on RAID1, but I broke that RAID thinking that might have been causing problem.. that didn't stop the issue.

9. Desktop and mouse cursor continue to show, indefinitely, but mouse and keyboard do not respond.

10. My work computer is also showing this behavior, and strange thing is, it is a recent (past 6 months) development and both computers have different components (but both homebuilt machines with good components).


Is this an issue people have been having?


Eric

:)

 

Computer Freezes, no HDD light, Random, Mouse and Keyboard stop working

Device: VAIO E Series 14

OS: Windows 10 Home

Hi there,

I've been experiencing random freezes on my laptop for about a month now from mid-July, even before the anniversary update. I tried updating all the drivers to fix the issue as much as I could, but to no avail.

When it's frozen, there is no HDD light, the fan gets louder and both mouse and keyboard stop working. I've had to do a hard reset each time.

I have uploaded the Administrative Events from Event Viewer under Errors.evtx in the link below. There is also another zip there (otherevents.zip) with other events; Windows Logs. I have also uploaded a driverview log.

EventViewer_Errors

Can anyone please help me? Thanks

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

• If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
• If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.