Windows 10: Win10 Pro Black screen crashes

Hello Folks,
so the PC is brand new and built by me
for around 6 months everything has been perfect and running smoothly
until i started getting Black screen crashes
the symptoms are
no signal displayed on both screen
rgb lighting crashes
no sound
lights on keyboard and mouse both turn off but power still present as charging
temps were below 45 degrees
fans still running
holding power button does nothing

now i thought this could be down to a PSU issue so i bought a new 850w PSU
same thing still happens
maybe ram ?
so got new ram and still the same thing
checked all HDDS still the same

checked windows crash logs
nothing shows up apart from when i have to turn is off from mains and restart
it then shows up saying error was not turned off correctly and thats it

any idea folks ?

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.