Windows 10: Win10 Reset This PC/Recovery Drive fails, overwrites wrong drive!

Discus and support Win10 Reset This PC/Recovery Drive fails, overwrites wrong drive! in Windows 10 Installation and Upgrade to solve the problem; System: Lenovo Thinkpad P51, 2 drives, 1 x NVMe, 1 x HDD. I replaced the NVMe drive and attempted to reinstall Windows using a USB Recovery drive... Discussion in 'Windows 10 Installation and Upgrade' started by rct0, Jul 19, 2018.

  1. rct0 Win User

    Win10 Reset This PC/Recovery Drive fails, overwrites wrong drive!


    System: Lenovo Thinkpad P51, 2 drives, 1 x NVMe, 1 x HDD.


    I replaced the NVMe drive and attempted to reinstall Windows using a USB Recovery drive created on this system before any problems. This failed and would have resulted in data loss if I didn't have other backups. From my perspective, there seem to be a number of critical bugs in this recovery environment for machines with more than 1 drive.


    Steps:

    1. booted from USB recovery drive
    2. Select Troubleshoot
    3. Select Recover from a drive
    4. Select either Just remove my files or Fully clean the drive


    Result:

    1. Appears to be working, but fails at 77% in. Error message "There was a problem resetting your PC. No changes were made."
    2. There was no prompt for which drive to use. The existing HDD was silently repartitioned. No changes were made is an incorrect statement. There was no windows install on the HDD.
    3. The repartitioned HDD was never made bootable. So the system still can't boot into Windows.


    Problems/Bugs:

    1. No prompt for which drive to reset/install windows on.
    2. No information about which drive has been selected before prompting to proceed.
    3. Misleading information "No changes were made". when one of the drives had been repartitioned.
    4. No information about what failed or how to get to any logs. How should someone attempt to troubleshoot the problem?
    5. There doesn't seem to be an option to force a particular drive to be used as the system drive.
    6. Some of the menus for Troubleshoot are lacking "Back". In some cases you need to select an operation before you get to a point where you can hit cancel. There are no assurances when you select those options that you will be given a chance to cancel.


    Questions:

    1. Is the reset my PC / Recovery drive utility usable on a multi-drive system?
    2. Without physically removing drives (the bios/uefi doesn't have a disable option AFAICT) how do I set which drive is the system drive to be installed/updated/etc.?
    3. Should I be attempting to file any bug reports?


    Note: I'm aware that I should be able to use the media creation tool on another system to do a generic Windows 10 install. However, I'd prefer to reinstall the factory environment with the OEM drivers already installed.

    :)
     

  2. Recovery from failed hard drive

    Hi,

    To assist you better, please answer the following questions;


    • What is the make and model of the hard drive?

    • Did you get any error messages while using the failed hard drive?

    • When you say failed hard drive, are you referring to external hard drive or internal hard drive?



    I suggest you to refer to the below Microsoft help article, which explains about the recovery option in Windows 10 and check if it help.

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

    Get back to us for further assistance, we will be glad to help you.
     
    Rishad K T, Jul 19, 2018
    #2
  3. Windows 10 Recovery drive error - Can't create a recovery drive on this PC

    Hi Andy,

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

    • Do you have enough space in your external drive or disk?
    • Did you make any changes to the computer prior to this issue?
    • Have you created a recovery media previously on the computer?
    As per the issue description, it seems like you are unable to create a system image recovery driver using a USB drive on the computer as it prompts an error message “We cannot create a recovery drive on this PC. Some required files are missing.

    I would suggest you to follow the below steps and try to create a recovery drive and check if it helps.

    • From the taskbar, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice.

    • When the tool opens, make sure Back up system files to the recovery drive is selected and then select Next.

    • Connect a USB drive to your PC, select it, and then select Next > Create. A lot of files need to be copied to the recovery drive, so this might take a while.

    • When it’s done, you might see a Delete the recovery partition from your PC link on the final screen. If you want to free up drive space on your PC, select the link and then select Delete. If
      not, select Finish.
    You can also use Windows 10 media creation tool to troubleshoot problems when your PC can't start.

    Here is the link:
    https://www.microsoft.com/en-in/software-download/windows10


    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    ThofikhAhamad, Jul 19, 2018
    #3
  4. Rey Cam Win User

    Win10 Reset This PC/Recovery Drive fails, overwrites wrong drive!

    Create a Recovery Drive?

    Hi Kaspaz,

    Let us first check the recovery drive creation process that you have done. Below is a step by step process of creating a recovery drive:

    • From the taskbar, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice.
    • When the tool opens, make sure Back up system files to the recovery drive
      is selected and then select Next.
    • Connect a USB drive to your PC, select it, and then select Next > Create.
      A lot of files need to be copied to the recovery drive, so this might take a while.
    • When it’s done, you might see a Delete the recovery partition from your PC
      link on the final screen. If you want to free up drive space on your PC, select the link and then select
      Delete. If not, select Finish.

    If you have done the same steps above and the rest of your file is still not showing.
    Please post back some details:

    • Which drive are you referring to?
    • Can you send us a screenshot of what you are seeing?
    • Besides creating a recovery drive, have you done any other changes on your computer?
    • What is the make and model of your USB hard drive device?
    • Have you tried plugging it on another port?
    • What is the current version and build number of your Windows 10 Computer? To know these details, follow the steps below:
      • Select the Start button.
      • Type About your PC.
      • Press Enter to find out the version and build number of your Windows 10 PC.

    Let us know the result after performing the troubleshooting steps and if your concern was left unresolved, kindly get back to us with the answers to our inquiry, so that we can assist you further.
     
    Rey Cam, Jul 19, 2018
    #4
Thema:

Win10 Reset This PC/Recovery Drive fails, overwrites wrong drive!

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