Windows 10: [WIN10 RS4 CN]: Occurs "Something went wrong" error message during OOBE process after done...

We got an error message as attached picture after preload WIN10 RS4 CN image in production line. The error was happened after done "PBR" in windows and during OOBE process running. The failure rate is not solid, about 40% failure rate.

When the error happened, if choose skip and continue OOBE for booting to windows, the windows will abnormal (some component lost, wallpaper, windows edge..)

When the error happened, if force shutdown by press power button, then power on again to complete OOBE process for booting to windows, windows is working fine without any component lost. After that, if we do windows update and do PBR again, it won't meet error during OOBE process any more.

We have found 4 component be installed after done windows update. (KB4464218,KB4100347,KB4456655,Security update for adobe flash player).

After further narrow down, we found the problem won't happened any more if KB4464218 be installed in windows.


My customer want to know why the problem can be fixed by KB4464218? what kind of issue be fixed by KB4464218?




Steps to repro:


1. Prepare a test machine and preload WIN10 RS4 CN image (Simple Chinese Language)

2. After preload image done, to complete OOBE process and boot to windows


3. After booting to windows, do PBR (Push Button Reset).

4. After done PBR, it will do OOBE process again.

5. During OOBE process, it Occurs "Something went wrong" error message as attached picture


6. Choose “skip” in error UI and finish OOBE for booting to OS, but found some component lost. EX: wallpaper and Microsoft Edge

7. If force shutdown by press power button and power on again @step5, the OOBE will continue and booting to windows without any component lost or error happened.



Expected results:
-OOBE should be normal
Actual results:
-Occurs "Something went wrong" error message during OOBE

:)

 

OOBE

Hi,

To assist you better regarding with OOBE message, we suggest that you provide us a screenshot of the error message.

We're looking forward to your reply.

 

BSOD error messages, assumed to be from overclocking.

The Stop 0xA message indicates that a kernel-mode process or driver attempted to access a memory location to which it did not have permission, or at a kernel interrupt request level (IRQL) that was too high. A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own. This Stop message is typically due to faulty or incompatible hardware or software.

Possible Resolutions:

A Stop 0xA message might occur after installing a faulty device driver, system service, or firmware. If a Stop message lists a driver by name, disable, remove, or roll back the driver to correct the problem. If disabling or removing drivers resolves the issues, contact the manufacturer about a possible update.

A Stop 0xA message might also be due to failing or defective hardware. If a Stop message points to a category of devices (video or disk adapters, for example), try removing or replacing the hardware to determine if it is causing the problem.

 

Error: No work available to process

Hmm. Either it's put out errors and WCG is limiting the work units available, or the project list may not be set to supply other WU when one runs out. (if the problem lies here and not on your end)

On the options to your left, if you go into Results Status, select the computer from Device Name and then look through results see if either they were returned late, errors or any other kind of issue that would stop the servers supplying WU from that perspective.

If there are no errors then it's maybe down to your project list. So selecting Device Manager from the left menu and then clicking on the profile assigned to that computer and make sure that it's assigned to receive WU for other projects if they run out.

At least those steps will rule out problems from the WCG end.