Windows 10: Win10 thinks my wife is a child

I can't change her from child to adult.
I have tried to create a new account as an adult, with a different email address, but in the end it changes her account type to a child again.

Any ideas?

Thanks

:)

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

Child option not present in Windows 10 Family Safety

Hi George,

Thank you for your response.

• Are you trying these steps in admin account or a local account?

The steps given in the link ahs to be performed in the Website and a invite has to sent from the web and check if it helps.

I suggest you to refer the link and check the Add a child account to your family and check
if it helps.

Hope this information helps. Keep us posted to help you better.