Windows 10: Win10 user profile changed & related data missing

Win10 reinstalled, user profile changed but using the original email, and all the files and related data from the original user profile is missing. Also, my laptop name was changed under devices. There is no additional backup anywhere other than a USB drive they the techs who did this say is my backup but I can't find the user files on there either and now they claim the profile was corrupt and they deleted the partition which clearly is not the case as 2 recovery software programs do not find any missing deleted partitions.. please help me retrieve my files

:)

 

Missing Profile WIN10

Hi Ralph,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.



I request you to check if your profile is listed under users list or not. Follow the below step and check:

• 
  Press Windows key + R.
  
• 
  Type netplwiz in the box and hit enter.
  

If it is not listed, I suggest you to restore the system to the previous point where PC was working normally. To do so kindly follow the below given steps:

• 
  Press Windows + I key and click on Update and security.
  
• 
  Click on Recovery, and click on
  Restart under Advance startup.
  
• 
  In the Windows Recovery Environment, on the Choose an option screen, click
  'Troubleshoot'.
  
• 
  Click, Advanced Options and then click on
  System Restore.
  
• 
  Follow the onscreen suggestion to restore your PC to earlier point.
  

Hope this helps. Do contact us for further queries. We will be happy to assist you.



Regards,

Jenith

 

User.000 issue after updating to 1909

I'm one of the many people suffering from issues with user profiles after applying Update 1909 to Windows 10. I've read all the threads I can find on the topic here and have followed the suggestions, all to no avail. Any other thoughts are appreciated.

After applying Update 1909, the ProfileImagePath was changed to c:\users\User.000
One file that was always in use and couldn't be removed was left in c:\users\User (can't recall or find the exact file now), so I could never rename or remove the c:\user\User directory.

I followed the multiple suggestions from Brink and others:

• Rebooted at least 6 times
• Enabled hidden Administrator
• Booted into Safe Mode
• Changed ProfileImagePath
• Tried to rename c:\users\User but couldn't because a file was still in use
• Copied all data from c:\users\User.000 into c:\users\User
• Rebooted and had temporary profile
• Followed steps in Brink tutorial to change ImageProfilePath; rebooted with no change
• Restored using Restore Point from before Update 1909 - returned to single profile state (User.000)
• Removed each update that was installed individually and rebooted after each update removal - profile state never changed
• After all updates were removed, repeated the steps above with hidden Administrator, changing profile, etc. - same issue with file in use in c:\users\User
• Followed all steps above with hidden Administrator but without copying files from User.000 to User - same results

Any suggestions are greatly appreciated!

 

How to change the Value data to 0 on a user profile.

I am trying to check user Value data to determine if my user profile has a corrupt profile. I tried to follow the steps I found in another question/answer and found it to be for Windows 7 not for Windows 10. All the step options could not be found. I can
log on but when trying to open a program from the shortcut on my desktop it starts to open then just stops. I created another user profile and shared my programs and desktop to new user and can access my programs from there and work with them but would really
like to find out why my user profile would not let me open the programs. while following the steps I had I was able to find the Security Identification folders but then it wanted me to double-click the ProfileImagePath and there was nothing there with that
name. This step was to see if my user profile ended with .bak or .ba. Then I was to move on to the RefCount to set/change the Value data to "0". Can someone help me with the steps for Windows 10 to check for a corrupt user and how to fix it.