Windows 10: Win11 setup frozen on first screen - Surface pro 9

I've just got my surface pro 9 and replaced the hard drive to a 2tb module. I'm trying to install win 11 onto the new drive, but it freezes on the first windows setup screen language to install, time and keyboard choicesThe keyboard is unresponsive, there is no mouse pointer and the touch screen doesn't work. The USB drive is slowly flashing/ pulsing. Totally frozen.I've tried hard booting it again, but no change. How do I get past this/ diagnose what to do?Thanks in advance.Chris.

:)

 

Win11 setup frozen on first screen - Surface pro 9

I've just got my surface pro 9 and replaced the hard drive to a 2tb module. I'm trying to install win 11 onto the new drive, but it freezes on the first windows setup screen (language to install, time and keyboard choices)

The keyboard is unresponsive, there is no mouse pointer and the touch screen doesn't work. The USB drive is slowly flashing/ pulsing. Totally frozen.

I've tried hard booting it again, but no change. How do I get past this/ diagnose what to do?

Thanks in advance.

Chris.

Update - is it possible that it could be a heat issue? That I need a thermal barrier?

 

Stuck at OneDrive screen during Surface Pro 6 initial setup

Just turned on a newly purchased Surface Pro 6 at the Manhattan store this morning. Connected to power supply, powered it on, followed setup, got to the part where it asks about using OneDrive, clicked Next, and It just showed a blank screen. Clicked the
back arrow and selected, “Only save files on this PC”, and again get the blank screen. It’s been blank for 15 minutes now. Brand new machine, bricked already? Any suggestions? I already tried holding down the power button and restarting, followed the same
steps, and got stuck again at the same point. Blank screen with services tab shown above.

Moved from: Surface Pro 6 / Install, update, and repair

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?