Windows 10: Win11 Update - Dropbox Will Not Open

After starting my computer from shutting it down, it said it was updating.When it was back up to the desktop, I got a windows notification bell near clock, that Dropbox updated a new picture added to my Dropbox account.When I clicked on the notification, nothing happened.The cursor gets the spinning circle like it's working then goes away and nothing opens. Normally it would open Dropbox and take me to all my pictures.When I tried to open Dropbox from the Start Menu...the same thing happened. The cursor gets the spinning circle like it's working then goes away and nothing opens. No error

:)

 

Unable to open Dropbox file sent to me

I received a file in my yahoo.ca email box. The file shows that it is shared by Dropbox. When I click the button to open the file, my Gmail account shows up. Why does my Dropbox did not open to receive this file?

I downloaded the file, but none of the application listed by Microsoft allows me to open the file.

Any suggestions?

 

Grey x on dropbox files

Hi

Welcome to Microsoft community.

The issue you're experiencing with Dropbox files appearing with a grey X and the error code '0x80070780: The files cannot be accessed by the system' suggests that there may be a problem with file permissions or syncing on your Windows 10 system. Here are some steps you can try to resolve this issue:

1. Restart Dropbox: First, try restarting the Dropbox application on your Windows 10 computer. Right-click on the Dropbox icon in the system tray (near the clock) and select "Exit" or "Quit." Then relaunch Dropbox from your Start menu or desktop shortcut.
   
2. Check File Permissions: Ensure that you have appropriate permissions to access and open the files in question. Right-click on one of the affected files, select "Properties," and navigate to the "Security" tab. Make sure your user account has permission to read and modify the file.
   
3. Reinstall Dropbox: If restarting doesn't help, consider reinstalling Dropbox on your Windows 10 computer:
   
   • Uninstall Dropbox by going to "Control Panel" > "Programs" > "Uninstall a program," selecting Dropbox, and clicking "Uninstall."
     
   • Download the latest version of Dropbox from their official website.
     
   • Install it following the prompts provided during installation.
     
   • Sign in to your Dropbox account when prompted.
     
4. Reset File Associations: It's possible that file associations for MP3 files have become corrupted or misconfigured on your Windows 10 system, preventing them from opening properly.
   
   • Right-click on an MP3 file that is showing a grey X icon.
     
   • Select "Open With" > "Choose another app."
     
   • Choose an appropriate media player (e.g., Windows Media Player, VLC) from either the list of recommended apps or by browsing for it.
     
   • Checkmark "Always use this app to open .mp3 files."
     
   • Click "OK."
     

If none of these steps resolve the issue, I recommend reaching out to Dropbox support again for further assistance as they may have specific troubleshooting steps tailored for this particular issue.

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Deleting Dropbox

Hello Donna,

As you are issue is concerned to deleting the Dropbox, we will help you with this issue.

• Do let us know the complete error message/ error code of this issue?
• Are you referring to Dropbox icon/ application on Windows 10?

If you are referring to Dropbox app on your device, try the below steps and check if it helps.

Step 1: If the Dropbox is preloaded on your desktop:

• Click Start.
• Click Settings.
• Click System.
• Click Apps & features.
• Select Get Dropbox or Dropbox X GB from the application list, where "X" is the amount of space corresponding to your promotion.
• Click Uninstall.

Step 2: If the Dropbox is a desktop app follow:

• Press Windows + X, click on Control Panel.
• Under Programs, select Uninstall a program.
• Select Dropboxfrom the list of programs, and click Uninstall.

Hope it helps. Provide us additional information if you are still facing the issues with deleting the Dropbox program on your device.

Thank you.