Windows 10: Window 10 camera work find in third-party app but not in build in window camera

My camera work fine in every other app but not in build in camera app, it show a black screen but there still a dynamic square for face recognition, i can still take picture and recording video normally, please help.

:)

 

Windows Camera app no longer works


On my ASUS G74SX-3DE Notebook, Windows Camera no longer works after the app update(s) recently.

It would start up with:




I have no idea who makes the camera for the device and ASUS doesn't provide Windows 10 drivers except the camera works fine with other apps.

Windows installs a driver with the device listed as:
USB2.0 UVC 1M WebCam
in device manager with driver version 10.0.10240.16384 and the date

USB\VID_13D3&PID_5134&MI_00
USB\VID_13D3&PID_5134&REV_0725&MI_00

is the device ID's

 

WINDOWS 10 CAMERA APP NOT WORKING

Hi,

We appreciate your time and effort for getting back to us.

If you are referring to the Camera app then, I suggest you to uninstall the apps which came inbuilt with Windows 10 using Windows Powershell and reinstall using Windows Store. Follow the below steps:

• Open the Start menu, type Windows PowerShell in the
  search bar.
• Right click on the Windows PowerShell and select Run as administrator.
  
• Enter the below command to reinstall the Camera app.
  

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage



After performing the above steps, install the Camera app form the Windows Store.

Reference: Refer to the following Microsoft article on
Camera app and webcams help.

http://windows.microsoft.com/en-US/windows-8/camera-app-faq

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Camera app not working on Windows 10

Hello Phoebe,

Thank you for contacting Microsoft Community.

We're sorry to hear the inconvenience you have experienced.

Does it give any error message?

Suggest you to try with the below mentioned troubleshooting steps and check if it helps.

Method 1:

Run built in Windows Store Apps troubleshooter

* Press Windows Key then type ‘troubleshoot’ and select the same from the list

* Select “View all” on the left panel and run “Windows Store Apps” troubleshooter from the list

* Click Advanced, ensure to check Apply repairs automatically
and also select Run as administrator

* Click Next and finish the troubleshooting by following the on-screen instructions.

Method 2:

Suggest you to check with the below article, which provides troubleshooting steps when Camera app fails to start.

How to fix Windows 10 issues with cameras when the Windows
Camera app fails to launch

Fix Windows Camera app problems with USB web cameras

Keep us posted if you require further assistance.