Windows 10: Window 10 Password Reset Disk Error

Dear All,

I am trying to create a Password Reset Disk for emergency cases. After creating one, I do some testings by trying to reset with newly created Password Reset Disk USB. I have encountered this error (below image). After one round of Googling, it seems to be the error appears if the Password Reset Disk is not matched with the account. But I am fully understand that I need to create Password Reset Disk using the account I want recover in the future (and I have only one account in my laptop anyway).

Then I try to create a new account, and do the same steps on new account. It works perfectly on new account, but not the original account that I have.

Background: I bought this laptop as the second hand, so the original account is the previous owner's account. After bought over, I change some basic info in that account, but not anything important so I assume the account is not corrupted. I don't want to abandon this account as it seems the subscribed Office is only available on this account.

Can you guys suggest any possible causes of this strange behavior of Password Reset Disk? Many thanks.

Error Image
http://www.top-password.com/blog/wp-...eset-error.png

:)

 

Cant login to my PC on Windows 10

I tried resetting my password at live.com.

I tried using a password reset disk but when I try to change my password. Windows say that there was an error changing this user's password. Something like that. No error codes.

 

I get error message when I try to reset my windows password …I cant cross the logon screen to get access to my computer.I use windows 10.

I cant cross the logon screen to get access to my computer.I forgot my log on password. so am trying to reset it using password reset disk. I went on another laptop and created the reset disk. However, when I click on the "reset password" (from the logon
screen) to use the Password Reset Wizard, I continue to get an error message, which states... "an error occurred while the wizard was attempting to set the password for this user account". What is the error and how can I correct this so I can once again access
my computer?

I cant cross the logon screen to get access to my computer. If I try reinstalling windows, will it work? Am using windows 10. Pls help

 

Welcome to the Tenforums.

Is this original account a local account or Microsoft account? One way to avoid the need for a password reset disk is to use Microsoft account. Maybe this is a Microsoft account and would explain error message.

Interesting comment you made on subscribed Office account, I assume you mean Office365. Eventually the original owner is likely to drop you. If they sold you PC with a licensed copy of Office you should have key so you can re-install.