Windows 10: Window Hello options are not working

I have a lenovo yoga laptop and it will no longer let me use any Windows Hello options- face id nor fingerprintwhich i was able to use the whole time ive been using this computer up until a few months ago. Whenever i go into settings, and try to reset it, it just says 'this option is no longer available, click to learn more.' when i click is says 'something went wrong, try again'. I have tried everything on the windows help, including uninstalling the driver, turning off the 'allow your computer to shut this program down to save power' thing, and doing all of the suggestions multiple times.

:)

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

Windows hello option is not available

Hello,

Thank you for writing to us.

Please be informed, in order to use Windows Hello you will need a compatible “depth” camera compatible device. Facial authentication will need a 3D depth camera to get it working. No existing webcams will not work. Additional features like
finger print authentication will work with any existing fingerprint sensor devices.

In order to active this feature, you must have the right hardware and the driver is installed.

Follow the below steps to configure Windows Hello.

• 
  Head to “Settings” and then click on “Accounts”, and next on “Sign-in options”.
  
• 
  Set up a PIN code (ignore this step if you already did) by click on “Add” button. Once you have done that step, the options to set up Windows Hello will visible.
  
• 
  You will see an option named “Face”, just click on “Set Up”.
  
• 
  Click on “Get started”.
  
• 
  Move yourself to the front of the camera and make sure your face is in the center of the frame. It will automatically register your face to the system.
  
• 
  There is an improvement option in the next step to improve recognition. Use it if you wear glasses (or not). It will help to make sure you are recognized in quality.
  

Hope the above information is helpful. If you need further information, feel free to write to us and we would be happy to help you.

Thank you.

 

Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

DTS supported natively by Windows 8/8.1 and it should work on windows 10 too just DDL require to unlock your driver .