Windows 10: Window Remote Desktop App Issues

My remote desktop connection app has disappeared overnight and is not saying I need to upgrade to Windows 10 Pro. How has this disappeared when I was using the remote connection app 12 hours ago?

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Windows 10 - Remote Desktop

Hi,

We will surely assist you with the issue you are facing with Windows 10.
- Which version of Windows 10 Operating System are you using?

- Were you able to upgrade to Windows 10 successfully?

I suggest you to refer the below steps and see if this helps.

• 
  Enable remote desktop in settings
  
  • Control Panel\System and Security\System, Click "Remote Settings" on the left side
• 
  Verify my port forwarding settings were properly forwarding to my computers local IP address
  
  • run "cmd.exe" and then type "ipconfig". Find your IP from that list

[*]

• Make sure your firewall settings are open
• Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"

• On the left, click "Allow an app or feature through Windows Firewall"
• Click "Change Settings"
• Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

Let us know if this helps.

Thank you.

Credits to : Jace_Sango.

 

Windows 10 - Remote Desktop Connection

Hi,

Thank you for posting your query on Microsoft Community.

In order to assist you further with the issue could you please confirm a couple of things:

• What is the Make and Model of your Computer?
• Since when are you facing this issue?

There's a Remote Desktop App available in Windows 10. Follow the steps below to find it:

• Click the Search Bar which is in the Task Bar.
• Type in Remote Desktop App .
• Once it pops up click on it and follow the on screen instructions to use it.

If you're facing issues with the app downloaded form the Windows Store I suggest you to run the Windows 10 App troubleshooter and check if this helps. Refer to the link below for more information:

Fix problems with apps from Microsoft Store - Microsoft Support

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.