Windows 10: Window Security opens the app store and unable to run quick scan

I noticed that my Windows 11 computer was prompting me to take action with the window security, when I click the quick scan or any of the options from the icon it automatically opens the app store and is unable to do the scan as it used to in window 10. I have also done the window updates and constantly checked for updates the past few days there were a few which was downloaded but it seems to only run for a sec and looked like it was done. Unsure what the issue is, any help is appreciated.

:)

 

I am unable to open Windows Store Apps, be it Store, Photos, Groove Music or any other app Windows 10.

Hi Abhishek,

If you have installed any third party antivirus software, ensure that it should not be blocking Windows store services.

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to run the below app troubleshooter and check if it helps.

The app troubleshooter will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, or if you're unable to open the Store, try
running the tool from the below link. This tool can automatically identify and fix some problems with apps and the Store.

Run the troubleshooter for Windows apps:

Fix problems with apps from Microsoft Store

Method 2: I suggest you to check whether the Windows store service is stopped or running as below and check if it helps.

• Press Windows key + R from the Keyboard.
• Type services.msc and hit Enter.
• In the Services Window, look for Windows Store Service and Stop it.
• Restart the computer and Start the Windows Store Service.
• Restart the computer and it check if it works.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Mail app will not open on 10041.

Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

unable to run window store and update

Sorry for the late response. If the above steps did not work, let's try another troubleshooting step. You can try the suggestion by Linley Meslier above and see if it will resolve the issue. If not, try resetting Windows Store cache. Follow the steps below:

• Click on Cortana.
• Type WSreset.exe, then click it.
• The Store app and a command prompt will open without any messages and it will automatically close when the process is done.
• Restart the computer.

After doing the steps, try running Windows Store again and see if you can do an update.

Let us know if you need further assistance.