Windows 10: Window shuts down in the middle of activity

In the last 2 days, windows suddenly goes off on my laptop during an activity. It then restarts and while at it, it shows that the laptop will restart at 100% while the figure loads, advises to get more info on https://www.windows.com/stopcode and to give support person this info:

Stop code: SYSTEM SERVICE EXCEPTION

What failed: SPUVCbv x64 sys


This sudden shut downs happened so far during video-related activity such as while joining a zoom meeting or clicking on 'start video' on Flipgrid. I have deleted recent software installment and other advice given in website above but problem persists.


From replies to other questions I saw in the community, I am including the minidump files and my computer specs. Please advise.


https://www.dropbox.com/l/scl/AACgbRj6i7C9fJ43P8cJHHOR4Zsn4NtvSVo

link for minidump files


Specs


OS Name Microsoft Windows 10 Pro Education

Version 10.0.19041 Build 19041

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name STUDY

System Manufacturer LENOVO

System Model 20DAS00100

System Type x64-based PC

System SKU LENOVO_MT_20DA_BU_Think_FM_ThinkPad 11e

Processor IntelR CeleronR CPU N2920 @ 1.86GHz, 1863 Mhz, 4 Cores, 4 Logical Processors

BIOS Version/Date LENOVO N15ET77W 1.37, 23/05/2019

SMBIOS Version 2.7

Embedded Controller Version 1.18

BIOS Mode Legacy

BaseBoard Manufacturer LENOVO

BaseBoard Product Intel powered classmate PC

BaseBoard Version SDK0E50519 PRO

Platform Role Mobile

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.19041.423"

User Name Study\Lara and Pelumi

Time Zone W. Central Africa Standard Time

Installed Physical Memory RAM 4.00 GB

Total Physical Memory 3.75 GB

Available Physical Memory 1.79 GB

Total Virtual Memory 7.12 GB

Available Virtual Memory 5.01 GB

Page File Space 3.38 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes


P.S. I upgrade from Windows 8 to 10 about 2weeks ago and the system and the system worked well until now.

:)

 

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