Windows 10: Window Update took away my use of HDMI port

Yesterday, right after Windows updated, upon restart my HDMI port stopped working. I have my television hooked up through the HDMI port, and need it to be hooked up because of my vision problems.

Any help in this area would be greatly appreciated.

Thanks

:)

 

HDMI port not installed. Recent updates may be the problem.

Hi GeraldParkhurst,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. What is the make and model of the computer?
   
2. Which version of Windows you are using on both the computers? (To check, type: winver in start menu and hit enter.)
   
3. Do you see any error messages in device manager after connecting the HDMI cable?
   

This might have occurred due to some hardware conflicts or driver incompatibility issues. This happens if monitor isn’t getting any input from the currently selected source. To resolve this issue, I would suggest you to follow the
steps mentioned below.

Method 1: Update drivers.

1. Make sure that the cable are connected with correct ends, output port of the laptop and the input port of the TV/External
monitor are connected to the right port.

2. While the cable is connected
open device manager. The problem may occur by the faulty chipset drivers and graphics drivers. Try to update the drivers and check for the issue.

• • Press windows and R key together at the keyboard and type:
    devmgmt.msc
    
  • If you see any display drivers with yellow exclamation sign,
    Update the drivers.
    
  • Reboot the computer once and check.
    

Method 2: Change display settings.

1. Press Windows and P key on your keyboard together. You will see a Project option on the right side of the screen.
2. Select Duplicate or Extend (depends on your requirement) and check.
3. If it didn’t work, try to
   Change screen resolution and try step 1 and 2
   again.

Method 3: Disconnect and reconnect.

1. Unplug all the TV/monitor cables from the HDMI port.
   
2. Unplug the power cable of external monitor or TV for some time.
   
3. Plug the power cable back to the computer.
   
4. Plug in all the HDMI cables to the computer /TV.
   
5. Turn on the device and try Method 2.
   

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

HDMI port

Yeah, Barbara, that would be it if it's the only HDMI port.

Have you installed the camera software? Be sure to read the instructions closely and follow each step. It may or may not have you plug into the port later. So read all the steps through first.

 

windows 10 wont recognize hdmi port

Hi Fred,



Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.



This issue could be due to the HDMI driver is outdated. Let’s try the simple troubleshooting method below provided and check if it helps to resolve the issue.

Method 1.

I would suggest you to run Hardware troubleshooter and check if it helps.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Small icon on the left navigation pane.
  
• 
  Click on Troubleshooting and click on
  Hardware and Device.
  
• 
  Click on Advanced on the Hardware troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware troubleshooter.
  

And also I suggest you to update HDMI driver from the below provided steps.

Method 2.

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Expand “ports”.
  
• 
  Right click on the HDMI device and select
  update.
  
• 
  Once update is done, restart the computer.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.