Windows 10: Windows 10 1089 Freezes, Mouse Still Moves

Hi,


I have this issue where my PC will slowly freeze and the UI becomes completely unresponsive. It happens randomly and the computer will not aknowledge any form of keyboard input, including Ctrl+Alt+Del or even Ctrl+Win+Shift+B (for restarting the graphics driver). The only exception being the mouse, which still moves with no lag or hiccup.


As I cannot link the problem to any specific program or action (as it will also happen when PC is left unattended, or will get stuck even before login), this problem is very annoying, The only thing I noticed is that after it gets stuck and I restart, it doesen't happen again in the next session.


I first installed Windows 10 1809 in October 2018 just as it was first launched. I noticed that both my third-party browsers became very slow, (Chrome and Firefox. Firefox being outright unusable.), I cannot precisely recall if the freezing problem was already present or not, but I would guess it was. As I depend on this PC for work, I promptly rolled back the update (even before it was pulled out by Microsoft itself!)


Thus, returning to 1803 I had the nasty surprise of finding out that my PC would freeze randomly, as described above.


I tried the following in a attempt to solve the problem:

1. Turn off PCIe Active State Power Management in Power Options
2. Turn off Fast Startup in Power Options
3. Repair Windows by means of a USB boot drive (It didn't accuse any problem)
4. Reinstall both browsers and not use any extensions.
5. Update driver for Graphics Card
6. Update driver for SSD
7. Update driver for Keyboard and Mouse
8. Update driver for Chipset
9. Tried to update Motherboard firmware (there wasn't a new one)
10. Run CHKDSK
11. (By then Windows 1809 was available again) Update to Windows 1809!!!
12. Uninstall Chrome completely

After I uninstalled Chrome it doesn't happen as often anymore, but still does. Honestly, I have no idea what this could be or why would it persist after both rolling back to 1803 and updating again to 1809. I researched quite a lot and found some people linking this issue to the Chipset driver or a reset loop bug with Windows and SSDs. I sincerely don't know.


I post this here in an effort to both inform people who happen to have this problem and to help in the diagnostic by anyone in Microsoft who happens to be responsible for solving this.

:)

 

Windows 10 Freezes But Mouse Still Moves

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2.

Try updating the latest Mice and other pointing devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Mice and other pointing devices.

c. Right-click on the HID compliant mouse and click on Update driver software.

d. Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.